Afia Blyden
St. Thomas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced with creating and implementing community engagement strategies that foster positive and interactive environment. Utilizes exceptional communication and organizational skills to manage diverse community needs effectively. Track record of building strong relationships and resolving conflicts, ensuring cohesive and supportive community atmosphere.
Overview
14
14
years of professional experience
Work History
Community Manager
Royal American Management
11.2023 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
Assistant Community Manager
Royal American Management
05.2023 - 10.2023
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Met with residents to gather information and develop effective solutions.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Received and processed resident payments, and updated system accounts with latest information.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Increased office organization by creating filing systems and managing confidential information carefully.
Leasing Consultant
Royal American Management
10.2020 - 05.2023
- Verified tenant incomes and other information before accepting lease applications.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Greeted clients, showed apartments, and prepared leases.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
Teacher's Assistant
Beyond Bright Daycare
08.2013 - 10.2020
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Reviewed lesson material with students individually or in small groups.
- Supported student learning objectives through personalized and small group assistance.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Documented student progress and communicated with parents to keep informed.
Cashier
Pricesmart Clubs
02.2011 - 01.2013
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
Ivanna Eudora Kean High School
Red Hook 06.2007
Skills
- Tenant and Owner Liaising
- Client Relations
- Decision Making
- Staff Coordination
- Relationship Building
- Property Showing
- Customer Relations
- Operations Management
Additional Information
Received the Team Spirit Award.
Timeline
Community Manager
Royal American Management
11.2023 - Current
Assistant Community Manager
Royal American Management
05.2023 - 10.2023
Leasing Consultant
Royal American Management
10.2020 - 05.2023
Teacher's Assistant
Beyond Bright Daycare
08.2013 - 10.2020
Cashier
Pricesmart Clubs
02.2011 - 01.2013
High School Diploma -
Ivanna Eudora Kean High School
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