Summary
Work Availability
Education
Quote
Skills
Overview
Work History
Certification
Timeline
SoftwareDeveloper
AKYEM D. M. PRINCE

AKYEM D. M. PRINCE

Frederiksted,USVI

Summary

Committed to fostering seamless collaboration within cross-functional teams, I consistently strive to meet organizational goals and evolving demands. Proficient in maintaining equipment, addressing technical glitches in software, and troubleshooting network and hardware problems. Recently, I played a key role in successfully developing a web-based application using Java with a team of classmates to scan webpages for broken links. I aim to leverage these qualities to gain invaluable work experience in IT.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Education

Bachelor of Science - Computer Science

University of The Virgin Islands (UVI)
St. Croix
2023

High School Diploma -

St. Croix Educational Complex High School
U.S. Virgin Islands
2018

Sandia Cyber Education Summer Program - Cybersecurity

University of Virgin Islands (UVI)
St. Croix

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Skills

  • Computer Programming: Java, SQL, HTML, CSS, and Python
  • Eagerness to Learn New Technologies
  • Virtual Mentoring and Team Management
  • Portfolio and Risk Management
  • Proficient in Microsoft Office
  • Customer Service
  • Network Forensics and System Security
  • Critical Thinking and Problem Solving
  • Computer Repairs
  • Testing and Troubleshooting
  • Peripheral Device Configuration
  • Virtual Learning Management

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Technical Support Intern

Ocean Point Terminals
Frederiksted, Virgin Islands
08.2023 - Current
  • Assesses existing IT infrastructure and identified areas for improvement.
  • Repairs staff laptops and desktops when necessary.
  • Installs, configures and tests hardware components such as severs, San/Nas, switches and servers.
  • Supports IT team in maintaining company hardware and software systems.
  • Takes active role in multiple and diverse projects to become familiar with technical tools and procedures.
  • Devises automation, backup and recovery protocols to preserve and safeguard data.
  • Takes active role in OS and software deployments and addresses implementation concerns.
  • Communicates with staff, users and management to establish requirements for new systems or modifications.
  • Provides technical support for hardware and software issues, troubleshooting any problems that arose.
  • Provides remote support to customers over the phone or via online chat services.
  • Inspects equipment and read order sheets to prepare for delivery to users.
  • Reads technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.

Program Assistant

St. Croix Career and Technical Education Center, Secondary Program
St. Croix, USVI
08.2022 - Current
  • Demonstrates unremitting effort to improve operations to streamline work processes .
  • Assists in office systems and administrative needs to resolve technical issues.
  • Oversees heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
  • Produces monthly well-written, comprehensive reports and spreadsheets.
  • Communicates project status, requirements and deadlines to supervisors.
  • Actively tracks CTE program operating budgets using electronic and web-based programs.
  • Assists with organizational efforts by filing, entering data and answering phones.
  • Coordinates support to facilitate general office operations.

IT Intern

Dept. of Labor Program - Ocean Point Terminals
FREDERIKSTED, Virgin Islands Of The U.S.
06.2023 - 07.2023
  • Held active role in multiple and diverse projects to become familiar with technical tools and procedures.
  • Assessed error root causes in hardware components, along with aiding in diagnostic checks and performance investigations.
  • Supported technical team through flexible and active engagement in variety of hands-on activities.
  • Held active role in contributing to technical documentation, participating in policy, procedure and standards development.
  • Responded to user requests for service by troubleshooting problems and helping to develop solutions.
  • Participated and collaborates in team discussions, offering unique viewpoints based on knowledge and experience.

Computer Science Student Tutor

University of the Virgin Islands, UVI
St. Croix, USVI
09.2020 - 11.2022
  • Assisted 20+ students in learning Java Programming in-person and remote.
  • Used engaging teaching methods to help students achieve success in computer science.
  • Trained 10+ students on using Ai tools to check coding or syntax errors.
  • Advised and researched web base tools for Java programming projects.
  • Reviewed and corrected students program code and provided feedback to reduce coding errors.

IT Technical Support Intern

St. Croix Territorial Supreme Court
St. Croix, USVI
02.2018 - 05.2018
  • Assisted with General Office Administrator tasks.
  • Responded to user requests for service by troubleshooting problems and helping to develop solutions.
  • Supported IT teams in maintaining company hardware and software systems.
  • Provided excellent customer service by responding to phone, email and online requests, questions and complaints.
  • Assisted crew with setting up technical equipment and operational framework.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Developed and maintained strong relations with customers to meet quality expectations.

Electrical Apprentice

C&A Code Electric
St. Croix, USVI
09.2017 - 12.2017
  • Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
  • Worked in team-based environment to accomplish projects.
  • Installed new electrical components, fixtures and furniture.
  • Listened to directives of senior electrical professionals to complete efficient tasks.
  • Dug trenches and created holes to pull conduit and install supports.
  • Maintained organization, cleanliness and safety in work areas.
  • Resolved issues with existing systems and replaced malfunctioning parts.

Certification

  • CPR Certified
  • Customer Service Certification
  • AWS Cloud Fundamentals Certification
  • Comptia Security+ Certification (pending 2024)
  • Comptia Network+ Certification (pending 2024)

Timeline

IT Technical Support Intern

Ocean Point Terminals
08.2023 - Current

IT Intern

Dept. of Labor Program - Ocean Point Terminals
06.2023 - 07.2023

Program Assistant

St. Croix Career and Technical Education Center, Secondary Program
08.2022 - Current

Computer Science Student Tutor

University of the Virgin Islands, UVI
09.2020 - 11.2022

IT Technical Support Intern

St. Croix Territorial Supreme Court
02.2018 - 05.2018

Electrical Apprentice

C&A Code Electric
09.2017 - 12.2017

Bachelor of Science - Computer Science

University of The Virgin Islands (UVI)

High School Diploma -

St. Croix Educational Complex High School

Sandia Cyber Education Summer Program - Cybersecurity

University of Virgin Islands (UVI)
AKYEM D. M. PRINCE