Alani Middleton
Pearland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Hotel Front Desk Agent
King Christian Hotel
11.2023 - Current
- Collected room deposits, fees, and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
Teaching Assistant
Star Kids Academy
04.2021 - 08.2021
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Supported classroom activities, tutoring, and reviewing work.
Education
High School Diploma -
Penn Foster High School
Scranton Pennsylvania01.2021
Skills
- Guest Relations
- Initiative-taking
- Teamwork orientation
- Microsoft Office
- Professional Appearance
- Problem-solving skills
- Phone and Email Etiquette
- Customer Service
- Detail Oriented
- Problem-Solving
- Teamwork and Collaboration
- Hospitality services
- Reservations
- Front Desk Management
- Customer Service Management
Timeline
Hotel Front Desk Agent
King Christian Hotel
11.2023 - Current
Teaching Assistant
Star Kids Academy
04.2021 - 08.2021
High School Diploma -
Penn Foster High School
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