Alani Middleton
Pearland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Hotel Front Desk Agent
King Christian Hotel
11.2023 - Current
- Collected room deposits, fees, and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
Teaching Assistant
Star Kids Academy
04.2021 - 08.2021
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Supported classroom activities, tutoring, and reviewing work.
Education
High School Diploma -
Penn Foster High School
Scranton Pennsylvania01.2021
Skills
- Guest Relations
- Initiative-taking
- Teamwork orientation
- Microsoft Office
- Professional Appearance
- Problem-solving skills
- Phone and Email Etiquette
- Customer Service
- Detail Oriented
- Problem-Solving
- Teamwork and Collaboration
- Hospitality services
- Reservations
- Front Desk Management
- Customer Service Management
Timeline
Hotel Front Desk Agent
King Christian Hotel
11.2023 - Current
Teaching Assistant
Star Kids Academy
04.2021 - 08.2021
High School Diploma -
Penn Foster High School
Similar Profiles
Josalyn MccallJosalyn Mccall
Chief Concierge Manager at King Christian HotelChief Concierge Manager at King Christian Hotel
Yuen Yuen HuiYuen Yuen Hui
School Social Worker (Part-time) at Chinese Young Mens' Christian Association of Hong Kong Wong Chuen King Student Development CentreSchool Social Worker (Part-time) at Chinese Young Mens' Christian Association of Hong Kong Wong Chuen King Student Development Centre
Bryony Kim SmithBryony Kim Smith
Housekeeping Room Attendant at Swan hotel (Greene King)Housekeeping Room Attendant at Swan hotel (Greene King)