Strategic Operations & Program Development Professional
Christiansted
Summary
Skilled Lean Six Sigma and data analysis leader with 15 years of experience executing process improvement and organizational redesign efforts. Experienced in launching and managing programs across education, healthcare, and economic development ecosystems. Believes strongly in a human approach to mentoring and practical problem solving, balancing structured methodologies with common-sense solutions to deliver sustainable growth.
Overview
16
16
years of professional experience
Work History
Director of Community Advancement
UVI Research and Technology Park
Kingshill, St. Croix
11.2024 - Current
Lead three divisions: STEM Enrichment, Workforce Development, and Entrepreneurship.
Coordinated with staff and consultants across multiple islands and work sites to deliver STEM and workforce programs.
Launched STEM afterschool programs in three schools, serving over 100 students, and a summer STEM program across two islands, serving 120 students in the first year.
Directly managed 21 contractors and facilitators across STEM and workforce programs, ensuring program quality and compliance.
Directed the Professionals Pathway Program (PPP), recruiting 20 students, managing two facilitators, and achieving a 50% internship placement with RTPark clients. Worked closely with clients to support student integration.
Represented the RTPark in government meetings, senate hearings, and nonprofit stakeholder engagements.
Directed programs with budgets exceeding $100K each.
Served as the RTPark’s liaison to UVI’s EPIIC program and the Office of Economic Development and Research, supporting commercialization research initiatives.
Senior Entrepreneurship Associate
UVI Research and Technology Park
Kingshill, St. Croix
02.2020 - 11.2024
Managed operational execution of the Accelerate VI Tech Accelerator Program, supporting 25+ startups across 5 cohorts with mentorship and resources.
Created VI STEM Kids, RTPark’s first STEM-based learning program, serving 100–150 students annually through partnerships with local nonprofits and UVI-affiliated programs.
Recruited, managed, and mentored graduate fellows from the University of Michigan.
Initiated and conducted a staff engagement survey, giving leadership actionable insights on organizational improvements.
Represented RTPark at conferences and strategic partnerships, including USVI Digital Health Summits, UVI Biomedical Strategic Planning, and client recruitment conferences.
Supported economic development projects through project management, grant writing, and advanced data analysis.
Lean Six Sigma Consultant Roles
International Capital & Management Company
Charlotte Amalie, St. Thomas
01.2010 - 01.2017
Led international market expansion project for a hospital client targeting cancer patient referrals from Mexican physicians, serving as lead data analyst and Lean Six Sigma expert. Supported revenue increases of over $250M year-over-year.
Served as consultant and data analyst on the planning, construction, staffing, and process integration of City of Hope Cancer Center Atlanta (formerly SERMUC under Cancer Treatment Centers of America). Designed value stream maps, mockups, and workflows across multiple clinical areas.
Directed a year-long integration project connecting recruitment, onboarding, staff certification, and payroll systems across 12 hospitals, impacting 15,000 staff members.
Created Lean Daily Management systems with KPI dashboards and real-time data tools for clinical and operational decision making.
Managed a portfolio of healthcare clients in Arizona and Oklahoma, leading teams of analysts and Lean Six Sigma project managers, while traveling 50% of the time to work directly with client leadership.
Designed and delivered 5,000+ hours of Lean Six Sigma training (Green Belt, A3, problem-solving) to clients and internal staff.
Launched the ACDP fellowship program, recruiting local USVI talent and rotating fellows across organizational functions to build future leaders.
Directed internal improvement efforts during ICMC restructuring, focusing on Lean Six Sigma training, change management, and analytics-driven projects.
Education
Data Science Certificate -
University of The Virgin Islands
St. Croix
12.2026
Bachelor of Science - Applied Mathematics
University of The Virgin Islands
St. Croix
05.2010
Skills
Strategic Operations & Program Development: Leading cross-functional teams, coordinating staff and consultants across multiple sites, and executing division-level initiatives
Process Improvement & Lean Six Sigma: Black Belt–trained; expertise in process mapping, value stream analysis, Lean Daily Management, and organizational redesign
Data Analysis & Decision Support: Proficient in R, Excel, and Minitab; experienced in statistical modeling, dashboards, and using data to guide executive decisions
Program Development in Education, Healthcare & Economic Ecosystems: Designing and scaling programs across STEM enrichment, workforce and staff development, entrepreneurship, and healthcare process improvement
Stakeholder Engagement & Partnerships: Building collaborations with government agencies, nonprofits, universities, and industry partners to drive economic development and research commercialization
Leadership & Mentorship: Guiding staff, students, and fellows into leadership roles through practical, human-centered mentorship
Change Management & Organizational Agility: Trained in Prosci Change Management; experienced in adapting strategies during restructuring and growth
Public Representation & Advocacy: Experienced in representing organizations at government hearings, conferences, summits, and client recruitment events
Leadership & Mentorship
Mentored students in the ACDP program, many of whom have advanced into leadership roles across the USVI.
Guided graduate fellows, maintaining long-term professional relationships and supporting their career growth.
Consistently mentored junior staff, helping them navigate organizational changes and develop leadership capacity.
Recognized for a practical, relatable mentorship style that balances accountability with growth.
Continue to mentor UVI students across multiple programs, including PPP, ECS, and UVI Cell.
Acting Head of Registration & Licensing Dept: at Sharjah Research Technology & Innovation Park Free Zone AuthorityActing Head of Registration & Licensing Dept: at Sharjah Research Technology & Innovation Park Free Zone Authority