Andrea Magras
St. Thomas
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Administrative Assistant II
Julian Magras Inc. Fishing & Baking
St. Thomas
04.2013 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Created PowerPoint presentations for business development purposes.
Dietary Aide/Hostess
Aramark
St. Thomas
04.2013 - 09.2015
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Arranged tray and or table settings with proper tableware, condiments and tray card.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Distributed food during busy peak periods to drive customer satisfaction.
- Interacted with customers by phone, email or in-person to provide information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted team members with administrative requirements by expertly using diverse office software.
Floor Support Team Lead
Firstsource
Colorado Springs
04.2017 - 04.2018
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Medical Administrative Assistant
Paradise Chiropractic & Wellness Center
St. Thomas
07.2018 - 07.2019
- Organized paperwork such as charts and reports for office and patient needs.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Supported office staff and operational requirements with administrative tasks.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Called patients to confirm scheduled appointments day in advance.
- Enhanced office productivity by handling high volume of callers per day.
Assistant Store Manager
Domino's Pizza
St. Thomas
05.2019 - 03.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Dietary Aide/Hostess
Schneider Regional Medical Center
St. Thomas
01.2020 - Current
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Arranged tray and or table settings with proper tableware, condiments and tray card.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Distributed food during busy peak periods to drive customer satisfaction.
- Interacted with customers by phone, email or in-person to provide information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted team members with administrative requirements by expertly using diverse office software.
Education
High School Diploma -
Thomas B. Doherty High School
Colorado Springs, Colorado05.2015
Associate of Science - Business Management
Penn Foster College
Scottsdale, Arizona01.2023
Bachelor of Arts - Human Services
Southern New Hampshire University
Hooksett, New Hampshire12.2023
Skills
- Database and Client Management Systems
- Confidentiality and Data Protection
- Multi-Line Telephone Systems
- Multitasking and Time Management
- Strong Organizational Skills
- Office Supplies and Inventory
- Shift Coverage
- Employee Coaching and Motivation
- Food Safety and Quality
- Managing Cash Register
- Staff Management
- Attention to Detail
- Interpersonal Skills
- Advanced Microsoft Office
- Flexible and Adaptable
- Cultural Awareness
Timeline
Dietary Aide/Hostess
Schneider Regional Medical Center
01.2020 - Current
Assistant Store Manager
Domino's Pizza
05.2019 - 03.2021
Medical Administrative Assistant
Paradise Chiropractic & Wellness Center
07.2018 - 07.2019
Floor Support Team Lead
Firstsource
04.2017 - 04.2018
Administrative Assistant II
Julian Magras Inc. Fishing & Baking
04.2013 - Current
Dietary Aide/Hostess
Aramark
04.2013 - 09.2015
High School Diploma -
Thomas B. Doherty High School
Associate of Science - Business Management
Penn Foster College
Bachelor of Arts - Human Services
Southern New Hampshire University
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