Angelica Velazquez

• Identified and resolved discrepancies and errors in customer accounts.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
• Set up new sales displays each week with fresh merchandise.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Processed refunds and exchanges in accordance with company policy.
• Learned duties for various positions and provided backup at key times.
• Handled cash with high accuracy and took care to check bills for fraud.
• Operated cash register to record transactions accurately and efficiently.

• Worked closely with shift manager to solve problems and handle customer concerns.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.

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• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.