Gavin Walters
St John,VI
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Grocery Manager
Starfish Market
St John, VI
11.2010 - Current
- Monitored inventory levels and stock shelves with new merchandise.
- Analyzed financial records to identify areas of improvement within the store.
- Oversaw daily operations of the store including opening and closing procedures.
- Ordered supplies as needed while staying within budget parameters.
- Scheduled shifts for employees based on business needs while adhering to labor laws.
- Created strategies to increase customer loyalty through promotional campaigns.
- Resolved customer complaints in a courteous and professional manner.
- Recruited, hired, trained, evaluated, disciplined, coached, and mentored employees.
- Prepared reports regarding sales figures, expenses, inventory levels.
- Reviewed purchase orders for accuracy before submitting them for processing.
- Developed and implemented store policies and procedures to ensure customer satisfaction.
- Organized promotional displays to maximize sales opportunities.
- Provided feedback on employee performance reviews during annual evaluations.
- Implemented new methods for reducing shrinkage and increasing profitability.
- Checked expiration dates on products prior to stocking shelves or shipping out orders.
- Complied with safety regulations at all times while operating heavy machinery like forklifts.
- Assisted in the loading and unloading of goods from trucks and containers using a forklift.
- Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
- Loaded pallets onto trailers for shipment.
- Ensured safety procedures were followed when operating forklifts.
- Collaborated with team members on various tasks related to storage and transport operations.
Education
High School Diploma -
Ivanna Eudora Kean
St. Thomas, VI06-2009
Skills
- Inventory management
- Financial analysis
- Staff scheduling
- Customer service
- Sales reporting
- Promotional strategies
- Supply ordering
- Team building
- Employee training
- Forklift operation
Certification
- Certified Forklift Operator
Timeline
Grocery Manager
Starfish Market
11.2010 - Current
High School Diploma -
Ivanna Eudora Kean
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