Arletta Robbins
Hospitality Management
ST Thomas,US Virgin Islands
Summary
Motivated Hospitality Specialist with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Organized Manager with experience in restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Outgoing Server with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
Work History
Freelance Tour Guide
HeyGo
Remote, Virtual
03.2022 - 08.2022
- Entertained tour guests while touring community events like carnival, food fairs, island hopping, charter excursions
- Guided groups of up to 2,000 people on tours of US Virgin Islands virtually.
- Provided information on social media sites various sites throughout ST Thomas, ST Croix, ST. John, Water Island area, relaying little-known stories and local history to provide interest.
- Entertained tour guests with various props and signs for maximum engagement, fun and lasting memories.
- Researched information on [Place] to provide accurate, detailed tours.
- Built personal relationships with guests to promote positive experiences.
- Delivered services to customer locations within specific timeframes.
- Carried out day-to-day duties accurately and efficiently.
Restaurant Front of House Manager
Tickels Dockside Pub
Crown Bay, US Virgin Islands
01.2021 - 07.2021
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
- Resolved guests complaints while maintaining positive customer environment.
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Inventory Control Specialist
Navy Beach
Yacht Haven Grande, US Virgin Islands
01.2021 - 03.2021
- Received Inventory
- Completed logs and reports detailing production data such as volume, helping management make accurate operational decisions.
- Requisitioned materials to restock inventory and obtain goods for restaurant production.
- Kept merchandise moving smoothly and accurately from stockroom to Back of House.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Audited and corrected discrepancies in inventory numbers.
- Addressed supply problems and developed creative solutions to prevent delays.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Line Cook
Azul Cafe
Havensite, US Virgin Islands
01.2019 - 02.2021
- Collaborated with servers to collect information about specific customer desires and dietary needs.
- Managed relationships and negotiating prices with vendors for ingredients and equipment.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Customer Service/Sales
Nurishme Farm, LLC
Bordeaux, ST Thomas
06.2018 - 04.2022
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Provided positive first impressions to welcome existing, new and potential customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Solved customer challenges by offering relevant products and services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns and inventory availability.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sous Chef/Line Cook
Twisted Cork Cafe
Frenchtown, US Virgin Islands
11.2018 - 06.2019
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Produced innovative menu offerings to promote company awareness and customer satisfaction.
- Collaborated with staff members to create meals for large banquets.
- Cultivated positive relationships with vendors to source best ingredients at best prices.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Acted as head chef when required to maintain continuity of service and quality.
Customer Service/Sales Manager
VPRESS
Charlotte Amalie, US Virgin Islands
07.2017 - 02.2018
- Maintained marketplace visibility marketplace by participating in industry-related and community events.
- Sold organic juice to walk up customers, grocery stores, and online retail
- Maintained inventory
Server
Fresh Bistro
Yacht Haven Grande, US Virgin Islands
2016 - 2017
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Checked identification for minimum age for sale of alcoholic beverages.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Line Cook/BOH Manager
Urban Eats
Yacht haven Grande, US Virgin Islands
01.2016 - 09.2017
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Grilled meats and seafood to customer specifications.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Adapted meals based on FOH tickets while maintaining accuracy and speed of preparation.
- Verified proper portion sizes and consistently attained high food quality standards.
- Prepared operational reports and analyses and made appropriate recommendations to address progress and negative trends.
- Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for business.
Server
Legal Seafood
Washington, DC
02.2014 - 02.2015
Server
Houstons
Atlanta, Georgia
02.2013 - 12.2013
Merchandiser
Hard Rock Cafe
Atlanta, Georgia
06.2012 - 03.2013
Server
Red Lobster
Atlanta, Georgia
07.2009 - 04.2010
Education
High School Diploma -
Springfield Central High School
Springfield, Massachusettes 09.1989 - 06.1993
BBA - Business Administration
University of Massachusettes
Amherst, Massachusettes 01.1994 - 09.1998
Skills
High-volume dining
Point of sale operation
Food sales and promotion
Beverage preparation
Order delivery practices
Menu memorization
Bill computation
Hospitality service expertise
Dining area maintenance
Guest seating arrangements
Guest relations management
Stocking and replenishing
Food and beverage pairings
Wine service
Order accuracy
Sales expertise
Menu presentation
Table setting knowledge
Food spoilage prevention
Front-of-house display creation
Food station setup
Ordering procedures
Cash handling
Banquet coordination
Performance improvement
Item promotion
Food running
Food preparation and safety
Timeline
Freelance Tour Guide
HeyGo
03.2022 - 08.2022
Restaurant Front of House Manager
Tickels Dockside Pub
01.2021 - 07.2021
Inventory Control Specialist
Navy Beach
01.2021 - 03.2021
Line Cook
Azul Cafe
01.2019 - 02.2021
Sous Chef/Line Cook
Twisted Cork Cafe
11.2018 - 06.2019
Customer Service/Sales
Nurishme Farm, LLC
06.2018 - 04.2022
Customer Service/Sales Manager
VPRESS
07.2017 - 02.2018
Server
Fresh Bistro
2016 - 2017
Line Cook/BOH Manager
Urban Eats
01.2016 - 09.2017
Server
Legal Seafood
02.2014 - 02.2015
Server
Houstons
02.2013 - 12.2013
Merchandiser
Hard Rock Cafe
06.2012 - 03.2013
Server
Red Lobster
07.2009 - 04.2010
BBA - Business Administration
University of Massachusettes
01.1994 - 09.1998
High School Diploma -
Springfield Central High School
09.1989 - 06.1993