Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

Ashia Thomas

Charlotte Amalie

Summary


Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Hardworking assistant versed in handling variety of office tasks. Manages needs with good decision-making and multitasking skills. Familiar with standard office practices and telephone reception. A dependable employee seeking opportunity to expand skills and contribute to company success


Food service worker with 4+ years of experience serving and preparing food in a variety of food establishments. Provides excellent customer service, and possesses knowledge on wines, entrees, restaurant equipment and POS terminals. Looking to level my knowledge and hopefully someday become managerial material in the industry.


Overview

7
7
years of professional experience

Work History

Personal Assistant

Sweet Haven LLC
02.2021 - Current
  • Act as the point of contact between the manager and internal/external clients
  • Screen and direct phone calls and distribute correspondence
  • Handle requests and queries appropriately
  • Manage diary and schedule meetings and appointments.

Head Hostess

The Easterly
01.2024 - 07.2024
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.

Waitress/Hostess

Slice
07.2018 - 02.2019


  • Directing Customers
  • Follow Food Safety Procedures.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Waitress

Old Stone Farmhouse
12.2017 - 06.2018


  • Cashing Out Customers
  • Receive and Process Phone Orders
  • Waiting on Tables.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Answered customers' questions, recommended items, and recorded order information.

Education

High School Diploma -

Ivanna Eudora Kean Highschool
St. Thomas USVI
05.2017

Skills

  • Food service
  • Sales
  • Customer service
  • Workflow Coordination
  • Table Setting Arrangements
  • Personal Assistant Experience (3 years)
  • Guest Satisfaction
  • Greeting and Escorting Guests
  • Active Listening and Communication
  • Multitasking and Organization
  • Dedicated Team Player
  • Scheduling

Training

Ivanna Eudora Kean High School

Timeline

Head Hostess

The Easterly
01.2024 - 07.2024

Personal Assistant

Sweet Haven LLC
02.2021 - Current

Waitress/Hostess

Slice
07.2018 - 02.2019

Waitress

Old Stone Farmhouse
12.2017 - 06.2018

High School Diploma -

Ivanna Eudora Kean Highschool
Ashia Thomas