Ashley Lake
St. Thomas,USVI
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Management Assistant
Virgin Islands Port Authority
St. Thomas, USVI
07.2022 - Current
- Provided administrative support to management staff, including responding to customer inquiries and preparing reports.
- Organized meetings and conferences, scheduled appointments, and managed travel itineraries for the Territorial Airport Manager.
- Handled confidential information with discretion and maintained organized filing systems.
- Assisted in the preparation of budgets by compiling data related to costs and revenues.
- Coordinated office activities such as ordering supplies, managing mail distribution, scheduling repairs or work orders.
- Managed payroll records for all employees in accordance with company policies.
- Managed new hire trainings and onboarding to educated employees on company policies and procedures.
- Exercised mature judgment and made independent decisions in accordance with established policies, rules and procedures.
- Attended meetings as management's representative to report on proceedings.
- Ensured compliance with all Federal Aviation Administration regulations and airport safety standards.
- Developed, implemented, and enforced operational policies, procedures, and programs at Cyril E. King Airport & Henry E. Rohlsen Airport.
- Reviewed and processed legal documents to ensure accuracy and completeness.
Summer Student Intern
Economic Development Authority
St. Thomas, USVI
06.2022 - 07.2022
- Assisted the Senior Compliance Officer in maintaining company records
- Prepared accurate reports for filing
- Reviewed the compliance policies and procedures
- Responsibly handled Internal information
Customer Service Representative
CVS Pharmacy
Providence, RI
05.2019 - 03.2020
- Resolved customer complaints via phone and email
- Worked with the customer service manager to ensure proper customer service is being delivered
- Answered questions about products, warranties, or terms of sale
- Greeted customers warmly and addressing problems or reasons for calling
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Orientation Leader
Johnson & Wales University
Providence, RI
04.2019 - 03.2020
- Facilitated discussions with new students on sensitive issues
- Assisted in preparation of Orientation activities and materials
- Introducing new students to campus support services and building locations
- Provided orientation to new students and their families, explaining the university policies and procedures.
- Organized events for admitted students to meet faculty members from their departments.
- Developed relationships with current students to ensure they were informed of upcoming events and activities on campus.
Education
Ph.D. - Creative Leadership for Innovation and Change
University of The Virgin Islands
St. Thomas, USVI06-2025
MBA - Human Resources And Project Management
Herzing University
Winter Park, FL05.2022
Bachelor of Science - Business Management
Johnson & Wales University
Providence, RI05.2020
Skills
- Microsoft Office Suite
- Problem Solving
- Multitasking
- Time Management
- Document and File Management
- Customer Service
- Team Leadership
- Communication
- Adaptability
References
References available upon request.
Timeline
Management Assistant
Virgin Islands Port Authority
07.2022 - Current
Summer Student Intern
Economic Development Authority
06.2022 - 07.2022
Customer Service Representative
CVS Pharmacy
05.2019 - 03.2020
Orientation Leader
Johnson & Wales University
04.2019 - 03.2020
Ph.D. - Creative Leadership for Innovation and Change
University of The Virgin Islands
MBA - Human Resources And Project Management
Herzing University
Bachelor of Science - Business Management
Johnson & Wales University
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