Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianni Mercedes

Charlotte Amalie

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Westin St. Thomas. Skilled in problem-solving and critical thinking, adept at fostering positive customer experiences and improving team productivity. Achieved significant improvements in client service and operational efficiency through effective communication and a goal-oriented mindset.

Overview

1
1
year of professional experience

Work History

Tours and Activities Agent

Westin St.Thomas
Charlotte Amalie , Virgin Islands
05.2024 - Current
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Coordinate with relevant departments to secure availability and logistics for guest reservations.

Maintain accurate records of guest interactions, bookings, and sales transactions.

DMC Coordinator

Westin
St.Thomas
05.2024 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
  • Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
  • Organized company-wide events that boosted employee morale and cultivated team spirit within the organization.

Sales Associate

Victoria Secret
Orlando, Florida
08.2023 - 10.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

Diploma - N/A

East Ridge High School
Clermont,Florida
05.2022

Skills

  • Problem-solving skills
  • Positive Attitude
  • Customer service and care
  • Problem-Solving
  • Goal-oriented mindset
  • Clear Communication
  • Critical Thinking

Timeline

Tours and Activities Agent

Westin St.Thomas
05.2024 - Current

DMC Coordinator

Westin
05.2024 - Current

Sales Associate

Victoria Secret
08.2023 - 10.2023

Diploma - N/A

East Ridge High School

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Brianni Mercedes