Bryan Cafaro
Carmel,NY
Summary
Dedicated IT System Administrator with over 28 years of comprehensive experience in designing, implementing, and managing complex IT infrastructures. Proven track record of optimizing system performance, ensuring network security, and providing efficient technical support. Skilled in various operating systems, virtualization technologies, and cloud platforms. Adept at troubleshooting and resolving issues to minimize downtime and enhance productivity. Strong communicator and team player, adept at collaborating across departments to achieve organizational goals.
Overview
30
30
years of professional experience
Work History
Senior Network Administrator
Focus Network Services
Carmel, NY
02.1994 - Current
- Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Developed and maintained user accounts, permissions, and access rights.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Assisted with network infrastructure design and implementation.
- Managed daily backup processes for all servers using enterprise-level backup and recovery software solutions.
- Created technical documentation for internal use by IT staff members.
- Resolved escalated customer service requests as needed in order to ensure successful resolution of customer complaints.
- Provided guidance to junior team members while developing their skillsets in the field of IT Support Engineering.
- Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.
- Configured routers and switches according to organizational specifications.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Used remote login tools to assist clients with technical and product questions.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Monitored server performance metrics to identify areas of improvement or optimization.
- Implemented security measures to protect organizational data from unauthorized access.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Configured and maintained routers, switches, hubs, firewalls, and wireless access points.
- Monitored network performance and troubleshot network connectivity issues.
- Implemented technologies such as DHCP, DNS, WINS, VPNs, VoIP systems and VLANs.
- Performed regular system maintenance tasks including upgrades and patching of operating systems.
- Created user accounts in Active Directory with appropriate permissions and privileges.
- Provided technical support for users experiencing network problems or other computer-related issues.
- Designed new LAN and WAN architectures to improve scalability and reliability of existing networks.
- Installed software applications on servers according to company standards.
- Maintained records of hardware inventory and configured assets in the asset management system.
- Coordinated with vendors for purchasing of networking equipment as required by business needs.
Senior Technical Manager
Focus Network Services
New York, NY
02.1997 - Current
- Planned and directed technical projects, ensuring deadlines were met.
- Provided technical advice to team members on complex problems and tasks.
- Managed day-to-day operations of the IT department, including staffing and budgeting.
- Lead regular meetings with stakeholders to discuss progress on projects.
Senior IT Consultant
Focus Network Services
Hopewell Junction, NY
02.2000 - Current
- Developed strategies and plans for IT projects to ensure successful implementation.
- Identified hardware, software, and infrastructure requirements for clients.
- Resolved complex network connectivity issues in a timely manner.
- Assisted with developing solutions that meet client business needs while adhering to security standards.
- Evaluated existing IT systems for potential risks or vulnerabilities.
Skills
- IT Service Management
- Microsoft Azure
- Microsoft Intune
- Virtual and Cloud Technologies
- System and Network Security
- Problem-Solving Abilities
- Adaptability and Flexibility
- Technical Support and Assistance
- Asset Management
- Windows Server Management
- Microsoft Network Administration
- Active Directory
- Disaster Recovery
- VoIP Systems
- Patch Management
- Access Control
- Hardware Installation
- Planning
- LAN and WAN Administration
- Firewall Configuration
- Data Backups
- Active Directory Knowledge
- Firewall Management
- Network Security
- Incident Response
- Network Security Management
Timeline
Senior IT Consultant
Focus Network Services
02.2000 - Current
Senior Technical Manager
Focus Network Services
02.1997 - Current
Senior Network Administrator
Focus Network Services
02.1994 - Current
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