Cassandra Mathurin-Charles
Kissimmee,USA
Summary
Detail-oriented Business Management professional with extensive experience in hospitality, customer service, and administrative support. Managed high-volume operations and coordinated guest services while ensuring accuracy in financial transactions. Focused on leveraging organizational and leadership skills to enhance brand value and contribute to growth.
Overview
11
11
years of professional experience
Work History
Greeter / Cashier
Caneel Bay Beach Club
St. John, VI
12.2022 - 07.2026
- Created premium first impressions for guests by managing arrivals and property orientations.
- Process high-volume transactions accurately using the POS system.
- Delivered information on amenities, activities, and local attractions to assist guests effectively.
- Coordinated beach amenity distribution and managed traffic flow to enhance guest experience.
Breakfast / Mix Attendant
Residence Inn
Charlotte, NC
05.2018 - 02.2020
- Oversaw food and beverage inventory and preparation, ensuring seamless daily guest service.
- Ensured compliance with health and safety standards in food preparation and serving areas.
- Organized evening social hours at the venue, including the responsible service of beer and wine.
Hostess
Bulla Gastrobar
Charlotte, NC
05.2018 - 04.2019
- Optimized dining room seating flow in a high-volume, fast-paced restaurant environment.
- Managed reservation system and handled 'to-go' orders accurately to support smooth operations.
- Collaborated with service team to optimize table turnover, contributing to timely guest service.
Student Worker / Front Desk Assistant
Johnson & Wales Admission Office
Charlotte, NC
09.2015 - 05.2018
- Provided primary support to prospective students and visitors as the main contact.
- Managed sensitive student records and organized inquiry packets for recruitment team, ensuring accurate information for prospective students.
- Handled high-volume switchboard operations, efficiently routing calls to appropriate departments to enhance communication.
Education
Bachelor of Science (B.S.) - Business Management
Johnson & Wales University
Charlotte, NCAssociate of Applied Science (A.A.S.) - Baking & Pastry Arts
Johnson & Wales University
Charlotte, NCSkills
- Guest Experience Management
- Customer Interaction
- Order Processing
- POS Systems
- Data Entry Proficiency
- Organizational skills
- Analytical skills
- Team collaboration
- Effective communication
- Financial Reporting
- Records Management
- Problem solving
- Adaptability in fast-paced environments
Leadership And Organizations
- Treasurer, Caribbean Student Society (CSS), Managed organizational funds and budgeting.
- Team Leader, Advance Leader Series, Developed team-building and management strategies.
- Member, Emerging Leader Series (ELS)
Core Competencies
- Treasurer, Caribbean Student Society (CSS), Managed organizational funds and budgeting.
- Team Leader, Advance Leader Series, Developed team-building and management strategies.
- Member, Emerging Leader Series (ELS)
Timeline
Greeter / Cashier
Caneel Bay Beach Club
12.2022 - 07.2026
Breakfast / Mix Attendant
Residence Inn
05.2018 - 02.2020
Hostess
Bulla Gastrobar
05.2018 - 04.2019
Student Worker / Front Desk Assistant
Johnson & Wales Admission Office
09.2015 - 05.2018
Bachelor of Science (B.S.) - Business Management
Johnson & Wales University
Associate of Applied Science (A.A.S.) - Baking & Pastry Arts
Johnson & Wales University