Chiara Nexho
Schio
Summary
Dynamic Customer Support Specialist with proven expertise at All4Labels Italy Spa, excelling in problem-solving and conflict resolution. Recognized for enhancing customer satisfaction through effective complaint handling and fostering strong relationships. Adept at managing escalations and delivering timely resolutions, ensuring brand reputation is upheld in high-pressure environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
All4Labels Italy Spa
03.2024 - Current
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Worked with multinational companies (P&G, Henkel, etc.)
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Customer Service Agent
Vinventions SA
10.2019 - 03.2024
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Worked with customers from Italy, Cyprus, Israel and Türkiye.
Groups Program Manager Support
The Liverpool School of English LTD
05.2018 - 06.2018
- Managed a portfolio of programs, ensuring alignment with organizational goals and meeting all deliverables on time.
- City tour to new students
- Preparation of educational material
Education
High School Diploma -
ITET Pasini
Schio, Italy07-2019
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- Data entry
- Conflict resolution
- Sales support
- Team collaboration
- Decision-making
Certification
First Certificate in English
Languages
Italian
Bilingual or Proficient (C2)
Albanian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Intermediate (B1)
German
Elementary (A2)
Timeline
Customer Support Specialist
All4Labels Italy Spa
03.2024 - Current
Customer Service Agent
Vinventions SA
10.2019 - 03.2024
Groups Program Manager Support
The Liverpool School of English LTD
05.2018 - 06.2018
High School Diploma -
ITET Pasini
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