Claudette Buntin
Stafford,Virginia
Summary
To leverage extensive experience in human resources management to foster a positive and inclusive workplace culture, enhance employee engagement, and drive organizational success through strategic talent acquisition, development, and retention initiatives. Dedicated to implementing innovative HR solutions that align with business objectives, promote employee well-being, and cultivate a dynamic and high-performing workforce. Precise Accounts Payable Specialist with four years of experience working with private and government accounts. Skilled at fixing account and data discrepancies with professionalism and using Peachtree Sage. Proven history of resourcefulness, accuracy and extensive knowledge of processing payments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Accounts Payable Specialist
St. Thomas Healthcare Management , INC.
2023.05 - 2023.12
- Was responsible for preparing payroll deductions biweekly
- Posted journal entries for payroll
- Updated business license annually
- Processed Invoices weekly
- Handled petty cash custody and reconciliation and maintained accurate log
- Completed annual and quarterly reports.
- Developed client rapport by efficiently addressing incoming correspondence and resolving 5 A/P inquires per day
- Organized accounts payable processes, decreasing supplier payment delays from 15 to 3 days.
- Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution
- Investigated daily variances and corrected errors to resolve discrepancies
- Reached out to vendors and customers to verify information and follow up on client issues
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies
- Prepared vendor invoices and processed incoming payments
ACCOUNTS RECEIVABLE SERVICE SUPERVISOR
St. Thomas Gas Company
2017.01 - 2020.03
- Inputted accounts receivable payments.
- Operations as liaison between clients, drivers, accounting, and employees
- Effectively managed and settled complex customer inquiries and escalations
- Facilitated weekly staff meetings to update status of cash projections, I/T issues, and training of staff
- Identified and implemented process improvements, while streamlining efficiency of invoicing and collection procedures
- Assisted executive management in establishing goals, objectives, and timelines for collections, and report measurements.
HUMAN RESOURCES ASSISTANT MANAGER
Change Management Consultants
2010.01 - 2014.12
- Administered performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action plans
- Administered human resources policies and procedures
- Supported organization recruitment, interview, selection and hiring processes
- Supported organization workforce planning
- Managed employee benefit programs
- Coordinated and supervised work of specialist and support staff
- Prepared internal employee communications regarding compensation, benefits, or company policies
- Collected, analyse HR data, and then made recommendations to management
- Served as adviser on human resource issues such as equal employment opportunity and sexual harassment
- Managed staffing issues, such as mediating disputes and directing disciplinary procedures.
- Devised hiring and recruitment policies for 35-employee company
- Held orientation for up to 50 new personnel to give information on health benefits and Attendance
ASSISTANT OFFICE MANAGER
American Traffic Solution
2006.10 - 2010.02
- Implemented online system integrating processes for data and order management, improving efficiency by 43%, reducing labour hours by 25 weekly hours human resource coordination
- Supported organisations recruitment, interview, selection, and hiring processes
- Supported organisations workforce planning which included implemented hiring practice standards, including training and development, increasing staff on-boarding by 20%
- Managed daily office operations of 20+ employees, including employee benefit programs
- Implemented online system integrating processes for data and order management, improving efficiency by 43%, reducing labour hours by 25 weekly hours
- Developed and implemented office standards of operations, improving efficiency by 27%
- Served as an advisor on human resource issues such as equal employment opportunity and sexual harassment; in addition to managing staffing issues, mediating disputes and directing disciplinary procedures.
CUSTOMER SERVICE REPRESENTATIVE
Commerce Bank
2005.11 - 2006.08
- Responded to 30 incoming customer calls per day, managing inquiries and escalations by answering customer questions about basic banking services, such as account balances and interest rates and fees, also help customers protect their accounts by reviewing suspicious activity, reversing transactions and reissuing compromised debit and credit cards
- Exceeded productivity and quality standards by 10%
- Exercised knowledge of interest rates, for CDs, IRAs, and various loan types
- Manage large amounts of inbound and outbound calls in timely manner
- Identified customers' needs, clarified information, and researched every problem in timely manner
- Followed communication 'scripts' issue and provided solutions and/or alternatives
- Seized opportunities to up-sell products
- Build sustainable relationships and engage customers by going extra mile
- Kept records of all conversations in call centre database in comprehensible way
- Met personal and team qualitative and quantitative targets
- Exceeded internal and external customer expectations, maintaining highest level of professionalism.
Education
Master of Science - Human Resource Management
Strayer University
Maitland, FL03.2018
BBA - Business Administration
Strayer University
Maitland, Fl09.2016
Associate of Science - Business Administration And Management
City College
Orlando, FL03.2013
Skills
- Time Management
- Data Entry
- Ability to identify and resolve issues
- Vendor Relationship Management
- Data inputting
- Entry verification
- Invoice Processing
- Expense Tracking
- Vendor Relations
- Payroll Processing
- Financial Reporting
- Payment Processing
- Tax Compliance
- Payroll Administration
- Peachtree Sage
Certification
- Completed Coursework: University of South Florida: Diversity,Equity and Inclusion, 2021
Cooking, Travels and Reading
I love cooking, preparing caribbean breakfasts, different types of appetizers, gourmet dinners, making ice cream and dessert from scratch for my family.
I love planning travel vacations for my friends and family.
I enjoyed reading from a young girl, my favorite books were about different countries which is why I love to travel. One of my favorite author is James Patterson, however I love reading all different kinds of books.
Timeline
Accounts Payable Specialist
St. Thomas Healthcare Management , INC.
2023.05 - 2023.12
ACCOUNTS RECEIVABLE SERVICE SUPERVISOR
St. Thomas Gas Company
2017.01 - 2020.03
HUMAN RESOURCES ASSISTANT MANAGER
Change Management Consultants
2010.01 - 2014.12
ASSISTANT OFFICE MANAGER
American Traffic Solution
2006.10 - 2010.02
CUSTOMER SERVICE REPRESENTATIVE
Commerce Bank
2005.11 - 2006.08
Master of Science - Human Resource Management
Strayer University
BBA - Business Administration
Strayer University
Associate of Science - Business Administration And Management
City College
- Completed Coursework: University of South Florida: Diversity,Equity and Inclusion, 2021
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