Marcus Rojas
Stanley,ID.
Summary
Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.
Overview
23
23
years of professional experience
Work History
Bartender (seasonal)
Tom Graineys
04.2001 - 03.2024
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender (seasonal)
Kasino Club
05.2002 - 10.2022
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender (seasonal)
Duffys Love Shack
11.2011 - 04.2018
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Education
High School Diploma -
Bruins
Twin Falls,ID.04-1998
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
Bartender (seasonal)
Duffys Love Shack
11.2011 - 04.2018
Bartender (seasonal)
Kasino Club
05.2002 - 10.2022
Bartender (seasonal)
Tom Graineys
04.2001 - 03.2024
High School Diploma -
Bruins
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