Ebony Rawlins
St. Thomas
Summary
Detail-oriented administrative and operations professional with expertise in law enforcement support and commercial aviation services. Skilled in customer service, personnel coordination, operational support, record management, and regulatory compliance. Background as a CBP Technician and flight station supervisor enhances capabilities in mission support, stakeholder engagement, and organizational efficiency. Seeking to leverage administrative, operational, and leadership experience in a Mission Support position.
Overview
14
14
years of professional experience
Work History
CBP Technician
Customs and Border Protection
St. Thomas
05.2024 - Current
- Supported CBP officers and management by providing administrative and operational assistance to enhance mission effectiveness.
- Maintained records, databases, and official documentation while ensuring accuracy and compliance with agency policies and procedures.
- Coordinated travel arrangements, bookings, and expense reporting for employees to ensure seamless operational flow.
- Supported passenger processing operations and customer service initiatives.
- Collaborated with internal and external stakeholders to streamline mission requirements and improve operational efficiency.
- Utilized various government systems to manage data, reports, and administrative actions.
- Collected customs duties, processed weekly cash deposits, and accessed penalties.
- Assisted with the creation and maintenance of digital training request logs.
Station Supervisor
Cape Air
St. Thomas
02.2012 - 04.2024
- Managed daily airport station operations, ensuring safe and efficient passengers and aircraft services.
- Supervised staff scheduling, training, performance management, and operational compliance.
- Coordinated customer service, baggage handling, flight operations support, and vendor relations to enhance operational efficiency.
- Maintained compliance with FAA regulations, company policies, and safety standards.
- Maintained compliance with FAA regulations, company policies, and safety standards.
- Maintained compliance with FAA regulations, company policies, and safety standards.
- Prepared reports and managed station resources to optimize operations and support budget adherence.
- Handled cash reports for various locations and processed daily cash deposits.
- Assisted corporate accounting department with local delinquent cargo billing issues and sales discrepancies.
Education
MBTI Business Training Institute
San Juan, PR08-2004
High School Diploma -
Basseterre Senior High School
St. KittsSkills
- Data management
- Data reporting
- Regulatory compliance
- Customer service
- Operational efficiency
- Problem solving
- Record and file management
- Team Leadership
- Stakeholder communication
- Flight operations
Timeline
CBP Technician
Customs and Border Protection
05.2024 - Current
Station Supervisor
Cape Air
02.2012 - 04.2024
MBTI Business Training Institute
High School Diploma -
Basseterre Senior High School