Edward Collins Jr.
Crystal Hill
Summary
Results-driven professional known for optimizing processes and ensuring compliance in lawn care operations. Skilled in training staff and improving service quality to enhance customer loyalty and retention.
Overview
19
19
years of professional experience
Work History
CEO
Self Employed Services
Halifax
05.2018 - Current
- Maintained lawns by mowing, trimming, and applying fertilizers and pesticides.
- Operated lawn care equipment including mowers, blowers, and trimmers safely.
- Conducted site assessments to determine appropriate care for various landscapes.
- Ensured compliance with safety regulations while performing maintenance tasks diligently.
- Trained new employees on proper lawn care techniques and equipment usage.
- Maintained lawns by mowing, edging, trimming and blowing clippings from sidewalks and driveways.
- Loaded and unloaded supplies onto trucks for transport to job sites.
- Inspected tools and equipment for proper functioning before use.
- Collected leaves in fall season using leaf blower or rake.
- Performed seasonal pruning of trees, shrubs and hedges.
- Spread mulch over flower beds for aesthetic purposes.
- Applied fertilizers, herbicides and insecticides according to specifications.
- Operated a variety of power equipment including mowers, trimmers and blowers.
Team Leader
Charles Anderson Lawn Care
South Boston
01.2007 - 05.2018
- Led team meetings to discuss project updates and task assignments.
- Coordinated schedules to ensure timely completion of team objectives.
- Assisted in training new team members on operational procedures.
- Communicated effectively with team members to resolve conflicts.
- Monitored daily activities to ensure adherence to company policies.
- Supported management in developing strategies for process improvements.
- Documented team performance and provided feedback for enhancements.
- Fostered a collaborative environment by encouraging open communication among the team.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Developed strategies for problem solving and conflict resolution among team members.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed daily quality assurance duties to provide feedback for improvements.
- Maintained daily inventory to facilitate successful material distribution.
- Created training materials and conducted group trainings on new processes or procedures.
Education
High School Diploma -
Abeka Academy
Homeschool 06-2007
Skills
- Strategic planning
- Financial analysis
- Market research
- Risk management
- Compliance oversight
- Customer relationship management
- Lawn care techniques
- Equipment operation
- Pest management
- Landscape assessment
- Safety compliance
- Inventory management
- Quality assurance
- Effective communication
- Conflict resolution
- Employee training
- Process improvement
- Time management
- Scheduling and planning
- Basic accounting
- Quality control measures
- Decision-making capacity
- Budgeting and finance
- Training and mentoring
- Business administration
Timeline
CEO
Self Employed Services
05.2018 - Current
Team Leader
Charles Anderson Lawn Care
01.2007 - 05.2018
High School Diploma -
Abeka Academy