Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Edysmarie Felix

Kingshill,VI

Summary

Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.

Overview

13
13
years of professional experience

Work History

SECURITY OFFICER

THE LEGISLATURE OF THE VIRGIN ISLANDS
03.2024 - Current
  • Deterring criminal activities
  • Reviewing video surveillance equipment
  • Patrolling the interior or exterior of the premises
  • Providing property access to authorized individuals
  • Safeguarding the premises and people
  • Setting up security controls
  • Monitoring and authorizing entrance
  • Preventing crimes
  • Check luggage and cargo for illicit items using an x-ray machine
  • Check passengers for illicit items by using scanner machines and hand wands
  • Reporting anything suspicious
  • Obtaining information and identifying unusual objects or behaviors
  • Work directly with the public and must be good at talking to people and making them feel comfortable in a stressful situation
  • Submit detailed reports of any suspicious activities
  • Monitors and access building entrances and vehicle gates
  • Maintains a paper or daily log of occurrences on the grounds
  • Maintains order in the facility including assisting the Sergeant of Arms
  • Acts lawfully in direct defense of life and property
  • Enforces the rules of the Legislature of the Virgin Islands

Administrative Assistant

The Legislature of the Virgin Islands
10.2016 - 03.2024
  • Company Overview: (First branch of Government)
  • Assist with processing and distributing of incoming mail, distribution of gas coupons, sorting and issuance of payroll checks
  • Entering requests reports for Travel Authorizations, Gas Coupons, and Freights
  • Answer and transfer routing calls
  • Photocopying, fax and mailing
  • Maintain electronic and hard copy filing system
  • Retrieve documents from filing system
  • Handle requests for information and data use.
  • Charge travels for senators and employees, freights, gas coupons and blue mountains Bills
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisting employees with Travel Authorizations for senators and staffs.
  • Contribute to team effort by accomplishing related results as needed.
  • Knowledgeable in typing, scanning, microsoft word, excel and binding.
  • Covered and answered calls for reception's desk when required.
  • Handle sensitive information in a confidential manner.
  • Drove customer feedback to deliver information to management for corrective action.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Developed systems for tracking accounts receivables, accounts payable and other administrative expenses.
  • Assessed company operations for compliance with safety standards.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted in the preparation of financial statements for external auditors and regulatory bodies.

Cashier

Foodtown Supermarket
08.2012 - 10.2015
  • Bagging and wrapping purchases for safe transfer.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Performed other duties as assigned by management.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Resolved customer complaints professionally in accordance with company policy.
  • Answered customer questions and provided store information.
  • Worked closely with front-end staff to assist customers.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Welcomed customers, offering assistance to help find store items.
  • Processed sales transactions to prevent long customer wait times.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Issued receipts, refunds, credits or change due to customers.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Scanned items and checked pricing on cash register for accuracy.

Education

Diploma -

St. Croix Central High School
06.2011

Skills

  • Bilingual (Spanish and English)
  • Copy/scan documents
  • Computer literate
  • Performance improvement
  • Purchasing goods and services
  • Work at moderate pace
  • Communication skills
  • Eligible to receive and execute orders appropriately
  • Provide polite and professional assistance via phone, mail, and email
  • Attentive while being accurate
  • Desire to meet the needs of others
  • Knowledge of principles and practices of basic office skills
  • Filing
  • Memo preparation
  • Problem-solving
  • Documentation and reporting
  • Data entry documentation
  • Multitasking and prioritization
  • Administrative support
  • Microsoft Word
  • Confidential document control
  • Prioritization
  • Customer service
  • Documentation and control
  • Public interaction
  • Attention to detail
  • Data management
  • Data entry

Accomplishments

  • Currently under certification trainings.

Languages

English
First Language
Spanish
Intermediate (B1)
B1

References

References available upon request.

Timeline

SECURITY OFFICER

THE LEGISLATURE OF THE VIRGIN ISLANDS
03.2024 - Current

Administrative Assistant

The Legislature of the Virgin Islands
10.2016 - 03.2024

Cashier

Foodtown Supermarket
08.2012 - 10.2015

Diploma -

St. Croix Central High School

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Edysmarie Felix