Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elena Tanase

Vicenza

Summary

Dynamic professional with a proven track record at Sc. Tu Esti Creatorul SRL, excelling in customer engagement and conflict resolution. Leveraged data analytics to enhance operational efficiency and improve customer satisfaction. Adept at strategic planning and fostering team collaboration, ensuring a high-quality service experience.

Overview

19
19
years of professional experience

Work History

Assistant Manager

Sc. Tu Esti Creatorul SRL
03.2023 - 03.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Research of materials and translation of content from english to romanian.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Secretary

Sc. Foreign Media Srl
11.2012 - 03.2015
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained electronic filing systems and categorized documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.

Salesperson

Sc Marie Madelaine Srl
06.2005 - 10.2011
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.

Education

High School Diploma -

Colegiul National Traian
Drobeta Turnu Severin, Romania
06-2005

Skills

  • Customer engagement
  • Decision-making
  • Time management
  • Customer relations
  • Conflict resolution
  • Strategic planning
  • Google drive
  • Multitasking and organization
  • Team collaboration
  • Strategic thinking
  • Adaptability and flexibility
  • Verbal and written communication
  • Scheduling and planning
  • Workplace safety compliance
  • Compliance
  • Customer service and satisfaction
  • Computer skills
  • Problem resolution
  • Organizational skills
  • Active listening
  • Scheduling and coordinating
  • Professional and courteous

Languages

English
Advanced (C1)
Romanian
Bilingual or Proficient (C2)
Italian
Advanced (C1)
Spanish
Elementary (A2)

Timeline

Assistant Manager

Sc. Tu Esti Creatorul SRL
03.2023 - 03.2024

Secretary

Sc. Foreign Media Srl
11.2012 - 03.2015

Salesperson

Sc Marie Madelaine Srl
06.2005 - 10.2011

High School Diploma -

Colegiul National Traian

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Elena Tanase