Elicia E. Watley
St Croix
Summary
Professional customer service agent with diverse background in healthcare and commercial retail services. Currently pursuing a bachelor\'s degree in communications at the University of the Virgin Islands on St. Croix. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and exploring different solutions to effectively address customer needs. Proven track record as a responsible and detail-oriented cashier, handling money, restocking merchandise, and assisting customers in locating products. Good listening skills and attention to detail make me an asset in any professional setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Summer Intern/receptionist
Pediatric Care Center
06.2024 - 07.2024
- Job shadowing, filing paperwork, checking patients in, answering phone calls, taking notes, cleaning and sanitizing work station for incoming patients
Summer Intern/receptionist
St. Croix Avis Newspaper
06.2023 - 07.2023
- Answered phones, provided information and took messages.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered information and wrote articles published by the newspaper.
Volunteer
Unit/Post 102 American Legion
09.2020 - 11.2022
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Represented organization positively and professionally while providing community with much-needed services.
Intern
Virgin Islands Public Defenders Office
07.2022 - 07.2022
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files.
- Participated in presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
Summer Intern
Charlesharwood Clinic
06.2021 - 07.2021
- Answered phones, provided information and took messages.
- Devised and implemented processes and procedures to streamline operations.
- Gathered, organized and input information into digital database.
- Processed patients information for preparation of care.
Education
BA - Communications, Spanish
University of The Virgin Islands
St. Croix, VI05.2027
High School Diploma - undefined
St. Croix Central High School
05.2023
Skills
- Filing
- Time management
- Communication
- Problem-solving
- Record preparation
- Recordkeeping skills
- Report writing
- Documentation skills
- Research
- File management
- Sales experience
- Data entry
- Operations support
- Verbal and written communication
Certification
Envision Medical Program Certificate recipient.
The only student to be hand picked on the island of St. Croix to attend the George Mason University medical student internship program in partnership with Emory University.
Timeline
Summer Intern/receptionist
Pediatric Care Center
06.2024 - 07.2024
Summer Intern/receptionist
St. Croix Avis Newspaper
06.2023 - 07.2023
Intern
Virgin Islands Public Defenders Office
07.2022 - 07.2022
Summer Intern
Charlesharwood Clinic
06.2021 - 07.2021
Volunteer
Unit/Post 102 American Legion
09.2020 - 11.2022
High School Diploma - undefined
St. Croix Central High School
BA - Communications, Spanish
University of The Virgin Islands
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