Emanuela Compagnone
Vicenza
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Club Nettuno by Pininfarina
Capri, Italy
04.2024 - 09.2024
- Resolved customer problems and complaints.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Hotel Front Desk Receptionist
Aparthotel Antico San Zeno
Verona, Italy
06.2023 - 04.2024
- Used Booking.com Extranet, Expedia, Agoda, Hotelbeds for managing clients reservations.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Performed administrative tasks such as filing, data entry, and inventory management to support hotel operations.
Event Hostess
TLM Agency
Vicenza, Italy
03.2023 - 05.2023
- Coordinated schedule and timelines for events.
- Operated video and audio equipment for video presentation.
- Managed registration process for attendees, maintaining accurate records and streamlining check-in procedures.
After-School Teacher
Private Family Employer
Milan, Italy
06.2019 - 01.2022
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Improved student comprehension by utilizing varied teaching methods and adapting to individual learning styles.
- Helped students explore concepts with engaging, learning-focused activities.
Retail Shop Assistant
Rinaldini Pastry Spa
Milan, Italy
04.2018 - 07.2018
- Implemented visual merchandising strategies to improve product visibility and drive sales growth.
- Resolved customer complaints and issues in a professional manner to maintain positive relationships.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
Retail Shop Assistant
Rinascente Spa
Milan, Italy
07.2016 - 02.2018
- Organized merchandise displays for maximum appeal, drawing attention to featured products or promotions.
- Assisted with inventory management, ensuring accurate tracking and timely replenishment of stock.
- Boosted customer satisfaction by providing personalized assistance and product recommendations.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
Tour Leader and Interpreter
Global Voices
Milano
05.2016 - 05.2016
- Guided groups of up to 20 people on scheduled tours.
- Arranged transfers, meetings and visits for foreign clients on a business trip.
- Arranged communications between foreign clients and the reference headquarter.
- Translated documents to English to Italian.
- Arranged transfer from airport to hotel for foreign clients.
- Arranged day tour for clients to visit companies.
Interpreter
Fiera Di Milano
Milan, Italy
12.2015 - 04.2016
- Communicated clearly in written English with internal and external customers.
- Served as a linguistic consultant for colleagues, offering support and guidance on challenging interpretation assignments.
- Welcomed foreign clients at international events and exhibition.
Retail Shop Assistant
Lindt And Sprungli at Expo Milano 2015
Milan, Italy
05.2015 - 10.2015
- Organized merchandise displays for maximum appeal, drawing attention to featured products or promotions.
- Collaborated with team members to optimize store operations and achieve sales goals consistently.
- Boosted customer satisfaction by providing personalized assistance and product recommendations.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
Waitress
Parma Restaurant
Sydney, Australia
03.2014 - 08.2014
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Web Content Writer
Magic Bus Srl
Vicenza, Italy
09.2011 - 09.2013
- Performed keyword research to optimize content for SEO.
- Wrote on-line advertisements.
- Used company management software for writing text and data entry.
Education
No Degree - Social Arts
University Of Technology Sydney
Sydney, New South Wales, Australia2014
Bachelor of Arts - Cultures And Languages For Tourism And Trade
University of Verona
Verona07.2012
Skills
- Problem-solving skills
- Customer Service
- Hospitality services
- Listening Skills
- Guest Relations
- Empathy and Sympathy
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Intermediate (B1)
French
Intermediate (B1)
Timeline
Front Desk Receptionist
Club Nettuno by Pininfarina
04.2024 - 09.2024
Hotel Front Desk Receptionist
Aparthotel Antico San Zeno
06.2023 - 04.2024
Event Hostess
TLM Agency
03.2023 - 05.2023
After-School Teacher
Private Family Employer
06.2019 - 01.2022
Retail Shop Assistant
Rinaldini Pastry Spa
04.2018 - 07.2018
Retail Shop Assistant
Rinascente Spa
07.2016 - 02.2018
Tour Leader and Interpreter
Global Voices
05.2016 - 05.2016
Interpreter
Fiera Di Milano
12.2015 - 04.2016
Retail Shop Assistant
Lindt And Sprungli at Expo Milano 2015
05.2015 - 10.2015
Waitress
Parma Restaurant
03.2014 - 08.2014
Web Content Writer
Magic Bus Srl
09.2011 - 09.2013
No Degree - Social Arts
University Of Technology Sydney
Bachelor of Arts - Cultures And Languages For Tourism And Trade
University of Verona