Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships—track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
SKNA National Bank LTD
09.2018 - 12.2023
Developed and maintained documentation for internal processes and procedures for new employees
Provided excellent customer service to clients via phone, email, and in-person interactions
Maintained accurate records of customer transactions
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
BBA - Information System Technology
University of Virgin Island
U.S. Virgin Islands
05-2026
Associate Degree in Entrepreneurship - Entrepreneurship
Clarence Fitzroy Bryant College
St. Kitts & Nevis
11-2018
Skills
Excellent communication and interpersonal skills
Proficient in Microsoft Word
Strong problem-solving skills
Ability to work in a team environment
Affiliations
Student Government Association- UVI
Timeline
Customer Service Representative
SKNA National Bank LTD
09.2018 - 12.2023
BBA - Information System Technology
University of Virgin Island
Associate Degree in Entrepreneurship - Entrepreneurship
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