Eversley Davis
Tabernacle,KNA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships—track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
SKNA National Bank LTD
2018.09 - 2023.12
- Developed and maintained documentation for internal processes and procedures for new employees
- Provided excellent customer service to clients via phone, email, and in-person interactions
- Maintained accurate records of customer transactions
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
BBA - Information System Technology
University of Virgin Island
U.S. Virgin Islands2026-05
Associate Degree in Entrepreneurship - Entrepreneurship
Clarence Fitzroy Bryant College
St. Kitts & Nevis2018-11
Skills
- Excellent communication and interpersonal skills
- Proficient in Microsoft Word
- Strong problem-solving skills
- Ability to work in a team environment
Affiliations
- Student Government Association- UVI
Timeline
Customer Service Representative
SKNA National Bank LTD
2018.09 - 2023.12
BBA - Information System Technology
University of Virgin Island
Associate Degree in Entrepreneurship - Entrepreneurship
Clarence Fitzroy Bryant College