FABYANA BASTIEN
St. Thomas
Summary
Experienced management professional with over 7 years of expertise in Property management, Case management, Retail operations, Property Management. Proven ability to lead teams, optimize processes, and drive operational efficiency. Strong background in tenant relations, customer service, and compliance enforcement. Recognized for strategic decision-making, leadership, and client-focused problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CASE MANAGER
CATHOLIC CHARITIES OF THE VIRGIN ISLANDS
St. Thomas
07.2023 - 06.2025
- Experienced Case Manager with expertise in client advocacy, crisis intervention, and service coordination
- Adept at maintaining meticulous records, developing care plans, and collaborating with legal, healthcare, and social service providers
- Strong ability to assess client needs, ensure compliance with ethical standards, and implement strategies to support long-term success
- Client Advocacy & Support: Assisted individuals in accessing healthcare, social services, and financial benefits
- Case Management & Coordination: Managed client caseloads, ensuring personalized care plans and proper documentation
- Crisis Intervention: Provided immediate support during crisis situations and connected clients with emergency resources
- Collaboration & Communication: Worked closely with legal providers, social agencies, and healthcare professionals to optimize client outcomes
- Confidentiality & Compliance: Adhered to ethical standards and protected sensitive client information
- Process Improvement: Utilized case management software to enhance efficiency in tracking and monitoring client progress
- Training & Leadership: Facilitated group sessions and workshops to educate clients and families about available resources
GENERAL MANAGER
CLAIRES
St. Thomas
07.2022 - 06.2023
- Strategic and results-driven General Manager with a proven track record in retail operations, customer experience enhancement, and team leadership
- Successfully led store operations at Claire's until its closure in June 2023, ensuring a smooth transition while maintaining sales performance and operational efficiency
- Adept at driving revenue growth, optimizing inventory management, and implementing customer service initiatives that increased brand loyalty
- Skilled in financial oversight, process improvement, and employee development, ensuring seamless store performance and profitability even in challenging market conditions
- Resilient Leadership: Maintained store performance and team morale through the company's final operational months, ensuring a smooth closure
- Revenue & Profit Growth: Led initiatives that increased customer retention and repeat business through strategic service improvements
- Operational Efficiency: Streamlined cash handling, inventory tracking, and banking processes to enhance financial accuracy and minimize loss
- Customer Experience & Brand Loyalty: Built strong customer relationships by proactively resolving concerns, leading to higher satisfaction and repeat sales
- Team Leadership & Performance: Exceeded sales goals by coaching and mentoring staff, fostering a high-performance culture
- Inventory & Quality Control: Maintained product integrity through proactive stock management, minimizing waste and enhancing presentation
- Process Optimization: Implemented workflow improvements that enhanced store operations and ensured a seamless customer experience
PROPERTY MANAGER
VIRGIN ISLANDS HOUSING AUTHORITY
ST THOMAS
02.2020 - 06.2022
- Managed tenant relations and addressed concerns to maintain positive community engagement.
- Oversaw property maintenance and coordinated repairs with service providers effectively.
- Implemented leasing processes and ensured compliance with housing regulations.
- Conducted regular property inspections to uphold safety and cleanliness standards.
- Facilitated tenant move-in and move-out procedures for efficient transitions.
- Maintained accurate tenant records using property management software systems effectively.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
CLERICAL ASSISTANT
CATHOLIC CHARITIES
ST THOMAS
06.2016 - 01.2020
- Motivated and detail-oriented Clerical Assistant eager to develop administrative and office management skills
- Strong ability to organize records, manage communications, and support daily office operations
- Enthusiastic about learning new processes, improving efficiency, and contributing to a productive work environment
- Known for reliability, attention to detail, and a proactive approach to tasks
- Office Organization: Maintained accurate records, organized files, and ensured supplies were stocked for smooth operations
- Communication Skills: Managed phone calls, scheduled appointments, and responded to inquiries professionally
- Attention to Detail: Created and handled confidential reports with accuracy and discretion
- Process Improvement: Assisted in reorganizing filing systems to enhance document retrieval and office efficiency
- Team Support: Helped colleagues with special projects, demonstrating initiative and a willingness to learn
- Multi-Tasking Abilities: Handled multiple administrative tasks simultaneously in a fast-paced environment
Education
High School Diploma -
Wesley High School
Roseau, Dominica W.I07-2012
High School Diploma -
CXC Associate Degree
Roseau, Dominica W.I06-2012
Bachelor of Science - Business Administration
Southern New Hampshire University
New HampshireSkills
- Client advocacy
- Care plan development
- Record management
- Tenant relations
- Financial oversight
- Inventory management
- Team leadership
- Effective communication
- Problem solving
- Time management
- Conflict resolution
- Staff management
- Stress management
- Critical thinking
- Documentation and reporting
- Verbal and written communication
- Case management tracking
- MS office
- Records management
- Case needs assessment
- Case management
- Data entry and analysis
Certification
- Diploma in Human Resources Management
- Diploma in Business Administration
- Certificate in Basic Property Management
- LIHTC
Languages
- English, First Language
- French, Upper Intermediate (B2)
References
- Felipe Ayala, 340-513-8604
- Zayquawn Pike, 340-344-0448
- Viline Gabriel, 340-642-8270
Timeline
CASE MANAGER
CATHOLIC CHARITIES OF THE VIRGIN ISLANDS
07.2023 - 06.2025
GENERAL MANAGER
CLAIRES
07.2022 - 06.2023
PROPERTY MANAGER
VIRGIN ISLANDS HOUSING AUTHORITY
02.2020 - 06.2022
CLERICAL ASSISTANT
CATHOLIC CHARITIES
06.2016 - 01.2020
High School Diploma -
Wesley High School
High School Diploma -
CXC Associate Degree
Bachelor of Science - Business Administration
Southern New Hampshire University