Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Giorgia Pellizzari

Montecchio Maggiore

Summary

Dynamic and dedicated professional with extensive experience at Emirates Airlines, excelling in premium customer service and conflict resolution. Proven ability to enhance passenger satisfaction through attention to detail and effective communication in multicultural environments. Recognized for achieving high customer satisfaction scores while maintaining luxury service standards.

Overview

10
10
years of professional experience

Work History

Cabin Crew Member

Emirates Airlines
10.2019 - 01.2024
  • Delivered world-class customer service on short, medium and long-haul flight, serving passengers from over 150 nationalities.
  • Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
  • Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
  • Provided premium Business Class service for 2 years, including fine dining presentation, VIP guest care and personalized customer experience.
  • served in Economy Class for 3 years, managing high passenger volumes, addressing special requests and resolving issues efficiently.
  • Worked effectively in multicultural teams, strengthening communication, teamwork and leadership skills.
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Consistently achieved high customer satisfaction scores and contributed to the airlines reputation for excellence.

Receptionist

Golf Club Colli Berici Srl
07.2019 - 09.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Scheduled and confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.

Sales Assistant

Daverivicenza Srl
01.2019 - 03.2019
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Au Pair

Cultural Care
05.2017 - 12.2018
  • Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
  • Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
  • Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
  • Developed bilingual abilities in English through immersive conversation and activities.
  • Contributed to a positive atmosphere within the home by demonstrating flexibility adaptability when faced with unexpected changes or challenges.

Volunteer

Scuola Materna Dr. Giovanni Dolcetta
11.2016 - 03.2017
  • Scheduled week programs
  • Assisted with classroom management, maintaining a safe and welcoming environment for all students.
  • Supported teachers in preparing daily lesson plans, ensuring age-appropriate content and materials.

Receptionist (internship)

Hotel Best Western Le Mondial
06.2015 - 07.2015
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

School Internship

Fisa Italia Srl
06.2014 - 07.2014
  • Sorted and organized files, spreadsheets, and reports.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

Education

High School Diploma -

IIS Silvio Ceccato
Montecchio Maggiore, Italy
07-2016

Skills

  • Premium customer service and VIP guest relations
  • Luxury service standards and attention to detail
  • Conflict resolution and problem solving under pressure
  • Communication skills
  • Customer assistance
  • Reliability and punctuality
  • Teamwork in multicultural environments
  • Cultural sensitivity

Languages

English

Timeline

Cabin Crew Member

Emirates Airlines
10.2019 - 01.2024

Receptionist

Golf Club Colli Berici Srl
07.2019 - 09.2019

Sales Assistant

Daverivicenza Srl
01.2019 - 03.2019

Au Pair

Cultural Care
05.2017 - 12.2018

Volunteer

Scuola Materna Dr. Giovanni Dolcetta
11.2016 - 03.2017

Receptionist (internship)

Hotel Best Western Le Mondial
06.2015 - 07.2015

School Internship

Fisa Italia Srl
06.2014 - 07.2014

High School Diploma -

IIS Silvio Ceccato

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Giorgia Pellizzari