Igor Sinigaglia

Providing timely assistance to customers via Zendesk platform, ensuring a high level of professionalism at all times, helping client to regain access to their account in the fastest time, and protecting their data from attackers.

In August I have been promoted to a Level 2 client engagement and my currently quality rating for customer service is 98%, pass mark is 84%.

I was responsible for the laser cutting machinery, working at the office and from home

I created the plans starting from the client orders and I execute them managing tight deadlines and urgent deliveries, working under pressure with an attention to details

In charge of 200 clients in the coffee distribution, with at least a monthly visit, supporting them with the staff training, also promoting an increase of the range of products to drive sales

I was always reachable by phone even out of hours to create a strong relationship with the clients, which generated a stronger brand awareness and increased the sales in double digits

Whether working in food or fashion retail, the focus has always been on building and developing an energetic and positive team, in order to achieve tremendous customer service, sales, cost control and profit