Ikidaa Marcelle
Kingshill
Summary
Seeking new opportunities to leverage my 10+ years of professional experience in delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Church of God Holiness Academy
St.Croix, USVI
01.2023 - Current
- Handle communications with staff and parents.
- Manage records and data
- Coordinate schedules and meetings
- Assist with enrollment
Administrative Assistant
Cumberland County Liquor
Fayetteville, NC
02.2019 - 11.2022
- Acted as a bureau representative on the Listing Committee for new product evaluations.
- Maintains files for store operations, permits, or local compliance.
- Enter inventory numbers, sales data, or daily deposit information.
Manager • Housekeeper
Spot Cleaning LLC
St.Croix USVI
06.2017 - 02.2019
- Executed cleaning activities including sweeping, mopping, dusting, and polishing to maintain cleanliness standards. Maintained and inspected all rooms to ensure adherence to quality standards. Checked stocking levels of all consumables and replaced items. Adhered strictly to rules regarding health and safety and was aware of any company-related practices.
- Supervised daily housekeeping operations, ensuring compliance with quality standards and safety protocols.
Supervisor • Cashier
Plaza Extra Grocery
St.Croix USVI
01.2015 - 06.2017
- Trained and used point of sale computer software programs. Developed and maintained a reliable staff of cashiers, ensuring proper training and delivery of excellent customer service.
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new cashiers on best practices and customer service protocols.
Front of House • Server
IHOP
St.Croix, USVI
08.2013 - 01.2015
- Greeting, seating, and escorting guests. Handle guest complaints in a timely manner and inquire about the quality of the dining experience. Taking orders using software, order slips, or by memorization. Communicating order details to the kitchen staff.
Education
No Degree - Criminal Justice
University of The Virgin Islands
St.Croix, USVI06-2028
Highway Construction Trade -
Fayetteville Technical Community College
Fayetteville, NC04-2019
High School Diploma -
St.Croix Educational Complex
St.Croix, USVI06-2015
Skills
- Customer service
- Computers and Electronics
- Service Orientation
- Decision making
- Tech service orientation
- Sales and Marketing
- Problem-solving
- First aid and CPR training
- CPR certification
- Public safety awareness
- Friendly, positive attitude
- Speaking
Timeline
Administrative Assistant
Church of God Holiness Academy
01.2023 - Current
Administrative Assistant
Cumberland County Liquor
02.2019 - 11.2022
Manager • Housekeeper
Spot Cleaning LLC
06.2017 - 02.2019
Supervisor • Cashier
Plaza Extra Grocery
01.2015 - 06.2017
Front of House • Server
IHOP
08.2013 - 01.2015
No Degree - Criminal Justice
University of The Virgin Islands
Highway Construction Trade -
Fayetteville Technical Community College
High School Diploma -
St.Croix Educational Complex