Isabella Nichole Cotto
Sales Associate & Baker
P.O Box 8157, Christiansted
Summary
Dynamic professional with a proven track record in customer service and sales development, notably at Diamond Girl. Excelled in building customer relationships, enhancing sales through effective needs assessment, and inventory control. Demonstrated exceptional cash handling and customer service skills, leading to significant repeat business. Achieved notable efficiency in administrative and financial tasks across various roles.
Overview
6
6
years of professional experience
Work History
Sales Associate
Diamond Girl
10.2023 - Current
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided excellent customer service and assisted clients with purchases.
- Managed cash register transactions and ensured accurate financial handling.
- Maintained inventory and organized merchandise effectively.
- Send Emails & Answered Calls
Office Assistant
Brenda L Cotto (Executive Office Equipment)
01.2022 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by organizing files.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, scanning documents for archival.
- Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
Property Management Assistant
Cotto Business Group Intl.
01.2022 - Current
- Tenant Rent Collection
- Banking & Deposits
- Mailing Correspondences
Baker
Isabella's Bakery
01.2019 - Current
- Operated and maintained bakery equipment, including ovens and mixers.
- Produced consistently high-quality baked goods
- Creative Decorations Planning
- Quote Creation
- Delivery & Schedule Organization
- Banking and Deposits
- Increased repeat business through exceptional customer service and attention to individual preferences needs.
- Managed inventory effectively, minimizing waste while ensuring sufficient stock of ingredients to fulfill orders on time.
- Processed customer orders and payment transactions.
Education
High School Diploma -
Penn Foster
200 Hickory Street Scranton, PA 18505 USA 05.2001 -
Elementary & Middle School Education
Cotto Institute of Higher Learning CJM Homeschool
Homeschooled ST. CROIX 05-2018
Skills
Product sales
Customer service
Sales development
Customer needs assessment
Inventory control
Payment processing
Cash handling
Flexible schedule
Cash register operation
Stocking and receiving
Product recommendations
Jewlery Making, Tennis, Martial Arts , Community Service-Traffic Control Saftey. Online Moderator
Extracurricular Activities
Martial Arts | 2017-2019
Jewelry Making Classes in Chant 2018-2019
Tennis Training | 2015-2017
Online Bible Study Teens Moderator- 2020-2023
Timeline
Sales Associate
Diamond Girl
10.2023 - Current
Office Assistant
Brenda L Cotto (Executive Office Equipment)
01.2022 - Current
Property Management Assistant
Cotto Business Group Intl.
01.2022 - Current
Baker
Isabella's Bakery
01.2019 - Current
High School Diploma -
Penn Foster
05.2001 -
Elementary & Middle School Education
Cotto Institute of Higher Learning CJM Homeschool
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