Jackema Frett
6050 Estate Lovenlund 9102 ,VI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Passenger Service Agent
Worldwide Flight Services
St.Thomas, U.S. Virgin Islands
06.2023 - 02.2024
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Escorted handicapped passengers from terminal to aircraft.
- Skilled at working independently and collaboratively in a team environment.
Shift Manager
Mc Donald's
St. Thomas , VI
07.2021 - 08.2023
- Delivered exceptional service and addressed customer challenges with tact and diplomacy
- Reported losses, employee behavioral issues, complaints and operational issues to upper-level management
- Oversaw opening and closing duties and delegated tasks to team members for optimal productivity
- Drafted sales and performance reports to inform upper management
- Monitored employee scheduling and adjusted to maintain adequate shift coverage
Senior Bank Representative
Popular Inc
03.2019 - 04.2022
- Monitored and reported suspicious activity in line with bank security policies.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Self-motivated, with a strong sense of personal responsibility
- Proved successful working within tight deadlines and a fast-paced environment.
Cashier
World Fresh Supermarket dba Pueblo
11.2017 - 03.2019
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Tallied cash drawer at beginning and end of each work shift.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Cashier
Walmart
08.2016 - 11.2016
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
Food Service Worker
Shriver Job Corps Center
08.2016 - 09.2016
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
Education
No Degree - Hospitality And Tourism Management
University of The Virgin Islands
St. Thomas, VI 05.2015
High School Diploma -
Ivanna Eudora Kean High School
St. Thomas, VI 06.2009
Skills
- Accurate Money Handling
- Opening and Closing Procedures
- Cash Handling
- Payment Processing
- Guest Satisfaction
- POS Transactions
- Food Safety and Sanitation
- Cash Management
Timeline
Passenger Service Agent
Worldwide Flight Services
06.2023 - 02.2024
Shift Manager
Mc Donald's
07.2021 - 08.2023
Senior Bank Representative
Popular Inc
03.2019 - 04.2022
Cashier
World Fresh Supermarket dba Pueblo
11.2017 - 03.2019
Cashier
Walmart
08.2016 - 11.2016
Food Service Worker
Shriver Job Corps Center
08.2016 - 09.2016
No Degree - Hospitality And Tourism Management
University of The Virgin Islands
High School Diploma -
Ivanna Eudora Kean High School
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