Open To Work
Jahnaya Escobar’Auguste
Captain Morgan Backyard
Christiansted
Overview
Detail-oriented individual with a proven track record in customer service and team collaboration. Excels in fast-paced settings, ensuring timely service and positive guest experiences.
05+
years of professional experience
Work History
10.2025 - 11.20251 Month
Server
Captain Morgan Backyard | St Croix, U.S. Virgin Islands
- Delivered exceptional customer service by efficiently taking orders and managing guest requests.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new servers on menu offerings and service protocols.
- Handled cash transactions accurately, ensuring secure payment processing.
- Adapted quickly to changing priorities during busy service periods, enhancing team efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
05.2025 - 09.20254 Months
Administrative Assistant
Department of Labor | St Croix, U.S. Virgin Islands
- Coordinated scheduling and logistics for departmental meetings and events.
- Assisted in maintaining accurate records and documentation for department operations.
- Supported data entry tasks using Microsoft Office Suite and departmental software systems.
- Handled confidential information with discretion, upholding compliance with privacy regulations.
- Collaborated with staff on administrative projects, promoting teamwork and consistency in execution.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
01.2024 - 05.20244 Months
Cake Decorator
The Market STX | St Croix, U.S. Virgin Islands
- Decorated cakes using various techniques to enhance visual appeal and customer satisfaction.
- Collaborated with team members to ensure timely completion of orders during peak periods.
- Maintained a clean and organized workspace, adhering to food safety standards and regulations.
- Assisted in inventory management by tracking supplies and notifying supervisors of low stock levels.
- Executed customized cake designs based on client specifications, demonstrating creativity and attention to detail.
- Adapted quickly to new decoration styles and tools, enhancing skill set and efficiency in production.
- Received positive feedback from customers for high-quality workmanship and aesthetic presentation of cakes.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
10.2022 - 05.20237 Months
Cashier
The Home Depot | St Croix, U.S. Virgin Islands
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Maintained accurate cash drawer balances throughout shifts.
- Collaborated with team members to ensure prompt service during peak hours.
- Handled returns and exchanges while adhering to company policies.
- Resolved customer concerns professionally, enhancing overall satisfaction.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
09.2020 - 05.20218 Months
Cashier
The Stop And Shop Supermarkets | St Croix, U.S. Virgin Islands
- Restocked shelves to maintain inventory levels.
- Welcomed customers and helped determine their needs.
- Greeted customers to create a friendly atmosphere. to enhance their shopping experience. Entered store and responded promptly to customer needs.
- Supported inventory management by restocking shelves as needed.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Diploma | ABC Certified Wedding Planner
Penn Foster | Scottsdale Arizona | 07.2023
Penn Foster - Scottsdale Arizona
07.2023
High School Diploma
Complex High School | St Croix, U.S. Virgin Islands | 05.2020
Complex High School - St Croix, U.S. Virgin Islands
05.2020
Commercial Baking And Cake Decorating
Complex High School | St Croix, U.S. Virgin Islands | 05.2025
Complex High School - St Croix, U.S. Virgin Islands
05.2025
Skills
Timeline
Server
Captain Morgan Backyard
10.2025 - 11.2025Read more
Administrative Assistant
Department of Labor
05.2025 - 09.2025Read more
Cake Decorator
The Market STX
01.2024 - 05.2024Read more
Cashier
The Home Depot
10.2022 - 05.2023Read more
Cashier
The Stop And Shop Supermarkets
09.2020 - 05.2021Read more
Penn Foster - Diploma, ABC Certified Wedding Planner
Read more
Complex High School - Commercial Baking And Cake Decorating ,
Read more
Complex High School - High School Diploma,
Read more