Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jazmine Cole

Frederiksted,St. Croix USVI

Summary

Conscientious Healthcare professional offering over 5 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

Overview

11
11
years of professional experience

Work History

Patient Administration Specialist ( Part Time)

National Guard Of St. Croix (MDAY)
02.2023 - Current
  • Billing and Coding
  • Assist with admissions paperwork
  • Keep track of patients’ status within health system and EHR
  • Followed document protocols to safeguard confidentiality of patient records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Administrative duties
  • Provided excellent customer service to patients and medical staff.
  • Achieved smoother patient flow by effectively coordinating admissions, transfers, and discharges.
  • Optimized office organization by implementing effective filing system for easy retrieval of medical records when needed.
  • Answered incoming calls, scheduled appointments and filed medical records.

MEDICAL ASSISTANT

Juan Luis Hospital (Pediatrics/ NICU)
11.2020 - Current

Weekly hours work: 40 (night shift)

  • Sanitized, restocked, and organized exam rooms and medical equipment
  • Documented vital signs and health history for patients
  • Promoted good oral and personal hygiene by aiding patients with dressing, bathing, and teeth brushing
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Floats to assist other departments such as MEDSERG, ER, ICU, and ENDOSCOPY when patient census is at 0.

Travel Certified Medical Assistant

Piedmont Regional Hospital
05.2024 - 08.2024
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Built strong relationships with patients through effective communication skills that foster trust in clinic''s commitment to quality care.
  • Maintained safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Ran heart failure clinic with heavy patient flow

Heavy Equipment Operator

Virgin Islands National Guard (MDAY)
01.2014 - 09.2022
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
  • Trained in diverse pieces of equipment and useful attachments to handle team needs.
  • Operated machining equipment safely with team of operators.
  • Remove debris and leveled ground to prepare job sites for construction projects.
  • Moved equipment between job locations using truck and trailer.
  • Followed safety protocols while operating machinery.
  • Monitored fuel, oil and water levels of heavy equipment.
  • Loaded and unloaded construction materials on site.

MEDICAL ASSISTANT

Frederiksted Health Care
09.2019 - 12.2020
  • Weekly Hours work: 40
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Allied health professional who supports work of physicians, physician assistants and other health professionals, Helps patients by providing information, services, and assistance
  • Maintains medical supplies inventory and performing preventive maintenance to keep medical equipment operating
  • Conducted patient interviews to gather health history, vital signs, and information about current medical issues
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients
  • Performed wide range of clerical tasks, including imaging, transcription and verifying work to
  • Cleaned, restocked, and prepared exam rooms and medical equipment
  • Communicated with patients by phone and via written correspondence
  • Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.

MEDICAL ASSISTANT

Acute Alternative Medical Group, Christiansted
02.2018 - 06.2019
  • Weekly Hours work: 40 o Obtained client medical history, including medication information, symptoms, and allergies
  • Performed clerical duties, such as word processing, data entry, answering phones and filing
  • Oriented and trained new staff on proper procedures and policies
  • Prepare patients for examination preliminary Vital signs; update and record patient personal information such as health history, medications, social history, and surgical history
  • Allergy testing and Immunotherapy
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Administer and/or give in house meds to patients as directed from physician
  • Diagnostic coding
  • Prep patient rooms for necessary treatment
  • Counsel patients by transmitting physicians' orders at end of visit
  • Sanitize and Restock Patient rooms.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.

CREW WORKER

McDonalds
06.2017 - 12.2017
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept customers and crew areas organized.
  • Cooked, prepared and bagged food for customers.
  • Calculated totals, processed payments and issued receipts.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated adaptability by adjusting quickly to new tasks or changes in project scope as required, maintaining productivity levels throughout transitions.

CASHIER

Plaza Extra East
03.2016 - 06.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Lifted up to 50 pounds at once
  • Set up new sales displays each week with fresh merchandise

SOLDIER TREATMENT RECORD MANAGEMENT ASSISTANT

Virgin Islands National Guard
08.2015 - 09.2015
  • Weekly Hours work: 40
  • One main duties of management assistants is organizing management’s scheduling needs
  • Arranged and facilitated meetings, ensuring all parties can attend and that rooms are available
  • Rearranged schedules with little notice to accommodate last-minute changes and emergency cancellations
  • Scanned and filed soldier’s medical records into data base
  • Secure confidential medical information on military patients
  • Monitored multiple databases to keep track of all company inventory
  • Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review
  • Report on Relevant Statistics.

Education

CERTIFICATE - PHARMACY TECHNICIAN

MED CERTS
ONLINE
03.2024

Bachelor of Science - Health Sciences

GRAND CANYON UNIVERSITY
ARIZONA
04.2025

CERTIFICATE - PHLEBOTOMY/IV THERAPY

NORTHWEST PHLEBOTOMY
SAN ANTONIO, TX
03.2023

Medical Assistant -

Edison Job Corps Center, University of the Virgin Islands - Saint Croix - USVI
Edison, St Croix, NJ
01.2018

High School Diploma -

St. Croix Educational Complex High School - USVI
US Virgin Islands
06.2014

Skills

  • COMPUTER SKILLS:
  • Microsoft Office (Word, Excel, Publisher, PowerPoint, Access, Outlook
  • Customer Experience
  • Active Listening
  • Phlebotomy
  • Medical Office Administration
  • Medical Terminology
  • HIPAA Compliance
  • Direct Patient Care
  • EMR / EHR
  • Immunization Administration
  • Compassionate
  • Adaptable
  • Sterile technique
  • Hospice Care
  • Operating EKG Equipment

Accomplishments

  • Certified Medical Assistant (MA)
  • Certification in Childcare Development (CDA)
  • Grill master Award (McDonalds)
  • Employee of the month (McDonalds)
  • EXTRA CURRICULAR ACTIVITIES
  • Participated in NJ blood drive at Edison Academy
  • Volunteered at University if the Virgin Islands bookstore and business office
  • Virgin Islands Police Cadet program for 3 years.
  • Certification in Phlebotomy/IV therapy
  • Certification in Pharmacy Technician

Timeline

Travel Certified Medical Assistant

Piedmont Regional Hospital
05.2024 - 08.2024

Patient Administration Specialist ( Part Time)

National Guard Of St. Croix (MDAY)
02.2023 - Current

MEDICAL ASSISTANT

Juan Luis Hospital (Pediatrics/ NICU)
11.2020 - Current

MEDICAL ASSISTANT

Frederiksted Health Care
09.2019 - 12.2020

MEDICAL ASSISTANT

Acute Alternative Medical Group, Christiansted
02.2018 - 06.2019

CREW WORKER

McDonalds
06.2017 - 12.2017

CASHIER

Plaza Extra East
03.2016 - 06.2016

SOLDIER TREATMENT RECORD MANAGEMENT ASSISTANT

Virgin Islands National Guard
08.2015 - 09.2015

Heavy Equipment Operator

Virgin Islands National Guard (MDAY)
01.2014 - 09.2022

CERTIFICATE - PHARMACY TECHNICIAN

MED CERTS

Bachelor of Science - Health Sciences

GRAND CANYON UNIVERSITY

CERTIFICATE - PHLEBOTOMY/IV THERAPY

NORTHWEST PHLEBOTOMY

Medical Assistant -

Edison Job Corps Center, University of the Virgin Islands - Saint Croix - USVI

High School Diploma -

St. Croix Educational Complex High School - USVI
Jazmine Cole