Jeneé Reynolds
404-100 Annas Retreat, St. Thomas
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Administrative Officer
Public Services Commission
04.2022 - Current
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted coworkers and staff members with special tasks on daily basis.
Pharmacy Customer Service Associate
Walgreens
03.2018 - Current
- Managed customer relations and customer service through daily communication and interaction.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exceeded service objectives by applying proven customer service and sales best practices.
- Developed and actualized customer service initiatives to decrease wait times.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Group Reservations Coordinator
The Ritz-Carlton, St. Thomas
09.2019 - 03.2020
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Provided customers with information about availability and pricing.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Handled billing information over phone.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Resolved various issues and discrepancies for customers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Served customers and followed outlined steps of service.
- Streamlined group reservation processes by implementing an efficient booking system
- Improved customer satisfaction with timely and accurate coordination of group reservations
Greeter
USVI Department of Tourism
03.2014 - 03.2018
- Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
- Acted as first point of contact for visiting clients and customers.
- Answered customer questions and pointed individuals in right directions to meet current desires.
- Fielded customer complaints and notified managers.
- Cleared front entry area of trash and debris and directed customers.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Operated switch board, transferred calls, answered questions, recorded and reported complaints.
Education
Bachelor of Business Administration - Hospitality and Tourism Management
University of The Virgin Islands
Charlotte Amalie West, St ThomasSkills
- Customer service
- Cross-functional team collaboration
- Interpersonal communication
- Data entry
- Multi-line phone talent
- Money handling abilities
- MS Office proficiency
- Professional telephone demeanor
- Computer proficient
- Documentation and Control
- Database Administration
- Conflict Resolution
- Clerical Support
Timeline
Administrative Officer
Public Services Commission
04.2022 - Current
Group Reservations Coordinator
The Ritz-Carlton, St. Thomas
09.2019 - 03.2020
Pharmacy Customer Service Associate
Walgreens
03.2018 - Current
Greeter
USVI Department of Tourism
03.2014 - 03.2018
Bachelor of Business Administration - Hospitality and Tourism Management
University of The Virgin Islands
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