Jennifer Foster

• Administered operations to handle needs of hundreds of tenants across 3 property units.
• Within three years, The Red Gate Villas made Travel Noire's magazine,The Top Ten Black-Owned Vacation Rentals to in 2022.
• Superhost status awarded since. its inception in 2018 under my management.
• Communicated effectively with owners, residents, and on-site associates.
• Coordinated appointments to show marketed properties.
• Planned special events such as lotteries, dedications and project tours.
• Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Developed annual operating budgets and forecasts, as well as sales and marketing plans.
• Maximized rental income while minimizing expenses through effective planning and control.
• Kept properties in compliance with local, state, and federal regulations.
• Generated leads for sales and rental properties through cold calls and referrals.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Collected and maintained careful records of rental payments and payment dates.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Managed day-to-day business operations.
• Evaluated suppliers to maintain cost controls and improve operations.
• Established, optimized and enforced business policies to maintain consistency across industry operations.
• Established foundational processes for business operations.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
• Trained and developed team members to build human capital.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Completed annual rent calculations using housing database software.

• Shampooed, cut, relaxed, permed and colored hair using appropriate hair care, chemicals and styling products to enhance individual scalp conditions and hair textures.
• Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences.
• Reviewed websites, blogs, magazines and publications to stay updated on latest hairstyle trends and styling methods.
• Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
• Colored and treated hair using modern technology.
• Sanitized work station and sterilized hair tools and equipment after each client to maintain salon safety and cleanliness standards.
• Welcomed customers to salon and identified preferences by asking pointed questions.
• Learned and remained updated on statutory requirements and regulations.
• Trained and motivated employees to perform daily business functions.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
• Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
• Consulted with customers to assess needs and propose optimal solutions.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Assisted in recruiting, hiring and training of team members.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Interacted well with customers to build connections and nurture relationships.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Raised property accuracy and accountability by creating new automated tracking method.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Trained and guided team members to maintain high productivity and performance metrics.

Planned both theory and practical lessons for students.

• Recruited clients for students to get practical experience.
• Conducted practice exams for Junior and Senior Cosmetology students on both theoretical and practical sections.
• Followed USVI curriculum accurately with detailed lesson plans.
• Prepared students for USVI Cosmetology exam with 90% success.
• Supervised and monitored students' use of tools and equipment.
• Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
• Maintained laboratory with equipment, tools and supplies to meet course needs.
• Developed software content, study aids and handouts for industry professionals.
• Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
• Identified program successes and failures based on student assessments and course reviews.
• Established goals for courses with organized outlines and detailed lessons.
• Connected instruction to real-world experiences and to students' post-secondary goals by having hair shows, exhibits, demonstrations, salon services and community service based field trips, such as visiting the local nursing homes and providing services to the elderly.
• Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
• Kept updated with developments in subject area curriculum, technical, and career trends and teaching resources and methods.
• Advised students on course selection, career decisions and other academic and vocational concerns.
• Planned both theory and practical lessons for students.
• Conducted practice exams for students on both theoretical and practical sections.
• Met training needs with well-organized, On the job programs based on contemporary requirements.
• Prepared students for USVI cosmetology exam with 90% success.
• Planned and documented programs of study meeting individual needs and abilities of students.
• Collaborated with colleagues and improved teaching practices through professional learning communities and student retention meetings.
• Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.
• Deployed technology and current research in instruction and monitored students' progress in use of online learning materials and technology.

This is an educational program designed to train progressive hairstylists in the field of educating other beauty professionals to improve their technical, practical, communication, marketing and selling skills featuring the latest products, tools, Industry trends, and equipment.