JERMAINE M. WILLIAMS
Fortuna, ST. Thomas,USVI
Summary
To obtain a position that will continue to develop leadership skills and excellent customer service dexterity. Polished Hospitality professional with history of success in high-volume environments. Top-notch communicator adept at providing pleasant and personable service while maintaining efficiency. Service-oriented with excellent organization and task-management skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
BellMan/Valet Driver
Frenchman's Reef Bouy Haus
04.2023 - Current
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Welcomed arriving guests and explained car retrieval procedures.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Helped guests unload and load luggage.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Provided punctual, polite valet services to uphold professional standards.
Security Guard Officer
The Westin
11.2022 - Current
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Reported irregularities such as fire and safety hazards to maintenance.
Car Rental Agent
Cool Breeze Jeep Rental ST
01.2021 - 11.2022
- Answer questions from customers about prices and which vehicles are available
- Take bookings and explain the terms of rental agreements
- Complete paperwork, update computer records and take payments
- Record a car's condition and make notes of any existing bumps or scratches.
CSR/ Field Agent
Stay So Flo
12.2019 - 04.2020
- Maintain a high response rate by replying to booking inquiries and reservation requests within 24 hours
- Make guests feel welcome by accepting requests whenever you’re available
- Avoid cancellations: We take cancellations seriously and ask all hosts to avoid cancelling on guests–their travel plans depend on it
- Maintain a high overall rating: Guests like to know they can expect a consistent level of quality, no matter where they book.
Shore Excursion Expert, Shore Excursion Group
04.2019 - 09.2019
- Promote, explain, and sell excursion tours and packages to travelers
- Assist travelers with inquiries regarding tour sales, tour refunds, and general port and ship information
- Communicate through email with tour operators on behalf of travelers
- Ensure guests have received E-tickets
- 24/7 Support for emergencies
Vacation Planner
Always Travel With Us
07.2018 - 02.2019
- Provide excellent customer service to ensure positive customer vacation experience from beginning to end
- Advise customers about destinations, attractions, necessary documents, hotels and transportation
- Central reservations expert/ Timeshare sales representative
- Knowledge of timeshare products
Warehouse Clerk
Reeltele Communications St
01.2018 - 04.2018
- Ensuring drivers had accurate inventory
- Inventory
- Adjusting stock by hand
- Forklift truck operations
- Picking and packing orders
- Keeping paperwork up to date and organized
- Bellman
Margaritaville Vacation Club By Wyndham
06.2015 - 11.2017
- Creating phenomenal guest experiences
- Guest and luggage transportation
- Assisting guest services with check-in and check-out processes using FOCUS mainframe
- Shopping shuttle coordinator
Jet Ski Guide/ Supervisor
Concierge, Watertek Watersports St
08.2014 - 06.2015
- Maintenance of Jet ski and watersports equipment
- Conduct safety orientations
- Overseeing team and instructing customers on jet ski tours
- Preparation and breakdown of all equipment at start and end of the day
- Receive payments by cash or credit cards
Education
Hospitality and Business
Charlotte Amalie High School St. Thomas
Skills
- Vehicle Theft Protection
- Critical Thinking
- Quarterly Reviews
- Customer Service Excellence
- Guest Flow Management
- Local Directions
- Customer Inquiries
- Vehicle Maintenance
- Dynamic Communication Skills
Certification
CPR and First Aid Certified
Certified Hospitality Training (3 Months)
Bilingual
Systems Background
Microsoft Office, Microsoft Excel, Outlook, POS, PBX, ISM, FOCUS
Languages
English
Native language
Spanish
Intermediate
B1
Timeline
BellMan/Valet Driver
Frenchman's Reef Bouy Haus
04.2023 - Current
Security Guard Officer
The Westin
11.2022 - Current
Car Rental Agent
Cool Breeze Jeep Rental ST
01.2021 - 11.2022
CSR/ Field Agent
Stay So Flo
12.2019 - 04.2020
Shore Excursion Expert, Shore Excursion Group
04.2019 - 09.2019
Vacation Planner
Always Travel With Us
07.2018 - 02.2019
Warehouse Clerk
Reeltele Communications St
01.2018 - 04.2018
Margaritaville Vacation Club By Wyndham
06.2015 - 11.2017
Jet Ski Guide/ Supervisor
Concierge, Watertek Watersports St
08.2014 - 06.2015
Hospitality and Business
Charlotte Amalie High School St. Thomas
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