Jimmy Marchionna

Lead Guide for Bioluminescent and historical Kayak tours of Salt River Bay.

• Concentrate on providing excellent customer experience presenting information about local history and Science in a fun and entertaining manner
• Assisted in daily operations provide guests with training in safety protocols and equipment usage. Supported senior guides in conducting outdoor activities and ensuring participant safety.

• Supervised daily operations to ensure efficient service and guest satisfaction, tasked with weekly inventory & ordering for front of house and bar accepted & processed delivery.
• Trained and mentored staff on customer service protocols and operational procedures and Clover POS usage. Empathized menu knowledge and accuracy
• Coordinated front-of-house activities to optimize workflow and enhance team collaboration.
• Retooled tour group breakfast buffet improving guest experience while reducing food waste, receiving commendations from Danish Tour Company

Worked in Various restaurant positions at large New England Ski Resort.

• Implemented quality control measures for food presentation and service delivery standards with new international staff each season.
• Trained new servers on best practices for quick service while maintaining quality customer service.
• Addressed guest inquiries and resolved complaints to maintain positive dining experiences.
• Collaborated with kitchen staff to streamline communication between front and back of house operations.
• Performed cash handling activities and secured nightly bank deposits.
• Managed table assignments, and seating plans to maximize restaurant capacity and minimize wait times for guests in a resort base lodge feeding up to 8000 guests daily.
• Found under utilized areas within resort lodge creating two new restaurants. Crafted business plans, menus and budgets leading to new revenue and improved customer choices.