Jorge Cortes
Senior Operations Manager
Vicenza
Summary
Accomplished Senior Operations Manager with a proven track record at U.S. Army Active Duty, specializing in organizational improvement and cross-functional team leadership. Excelled in enhancing team productivity and operational efficiency by implementing lean principles and fostering effective cross-cultural communication. Achieved significant advancements in performance metrics and stakeholder satisfaction through strategic problem-solving and leadership. Enthusiastic Senior Operations Manager offering 18-year background overseeing production of goods and provision of services in logistics. Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices.
Overview
1824
1824
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
Senior Operations Manager
U.S. Army Active Duty
Vicenza
10.202 - Current
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Streamlined logistics operations by implementing efficient processes and procedures.
- Implemented metrics-driven performance management systems that encouraged employee growth while aligning individual goals with organizational objectives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Planed, prepared, executed, assessed, and supervised land and ammo, airborne operations, joint NATO operations, and schools.
- Developed, reviewed and oversaw Operation Orders (OPORDS) and Standards Operating Procedures (SOPs) for an organization of over 350 people.
Senior Operations Supervisor
U.S. Army Active Duty
05.2017 - 06.2020
- Led a team of 90+ employees, fostering a collaborative work environment to achieve departmental goals and meet deadlines.
- Mentored junior staff members on best practices in operations management, contributing to their professional growth within the organization.
- Maximized resource utilization by reallocating personnel during peak periods or when demand fluctuated significantly from day-to-day operations needs.
- Managed budgetary responsibilities, ensuring optimal allocation of resources to achieve operational excellence while minimizing expenses.
- Established clear lines of responsibility among staff members by clearly defining roles and expectations, resulting in increased accountability and performance.
- Established performance standards that helped enhance the overall efficiency of the Customer Service department.
- Collaborated with management to develop strategic plans for operational improvements, driving long-term success in the organization.
- Implemented safety protocols for field operations, reducing workplace accidents and maintaining compliance with industry regulations.
- Coordinated timely maintenance of fleet vehicles to reduce downtime costs associated with repairs or replacements.
- Improved customer satisfaction levels by ensuring timely delivery of products and resolving shipment issues promptly.
- Increased customer satisfaction by promptly addressing inquiries, resolving issues, and providing clear communication on shipment statuses.
- Ensured compliance with federal transportation regulations by strictly adhering to documentation requirements and maintaining accurate records about shipments handled within the facility.
- Conducted regular performance evaluations for warehouse staff, providing constructive feedback and implementing professional development plans.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Enhanced equipment reliability by implementing preventive and predictive maintenance programs.
- Maintained detailed records of all repairs and services performed, allowing for accurate tracking of equipment performance trends over time which informed future decision-making processes regarding upgrades or replacements as needed.
- Coordinated major projects involving cross-functional teams, ensuring timely completion within budget constraints.
- Maintained compliance with regulatory standards by ensuring adherence to local, state, and federal guidelines throughout all maintenance operations.
- Streamlined workflow processes by automating repetitive tasks and integrating advanced technologies into daily operations.
Administrative Supervisor
U.S. Army
05.2014 - 06.2017
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Researched inconsistencies and conducted follow-up investigations or consulted with appropriate personnel.
- Created, prepared, and delivered reports to various departments.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Utilized differentiated instruction techniques to accommodate various learning styles within the classroom.
- Fostered student growth by offering constructive feedback during one-on-one conferences and written evaluations.
- Supported logistics efforts by organizing supplies and equipment for efficient distribution among the team members.
- Enhanced team efficiency by conducting regular training sessions and drills for Airborne Infantry tasks.
- Evaluated soldier performance under high-pressure situations, ensuring rapid decision-making abilities during critical moments in missions or training exercises.
Senior Personnel Manager
U.S. Army Active Duty
Fort Moore
06.202 - 09.202
- Led company-wide diversity and inclusion efforts, creating a more inclusive workplace culture that valued diverse perspectives.
- Increased internal promotion rates by establishing career development programs that provided employees with growth opportunities within the organization.
- Fostered a collaborative work environment by implementing team-building activities and encouraging open communication among staff members.
- Enhanced workforce agility by cross-training employees across multiple departments, leading to improved collaboration and operational efficiency.
- Spearheaded employee engagement initiatives that fostered a positive company culture and increased morale among staff members.
- Identified opportunities for process improvements, implementing changes that increased efficiency across all projects.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Optimized project efficiency by streamlining communication channels and implementing agile methodologies.
- Managed a team of technicians, providing guidance and support for skill development and performance improvement.
- Managed cross-functional teams, fostering strong working relationships and enhancing overall productivity.
- Evaluated program effectiveness using key performance indicators, driving continuous improvement efforts in curriculum design and delivery methods.
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Directed hiring and onboarding programs for new employees.
- Organized realistic field training exercises simulating real-life combat situations, honing decision-making skills under pressure among trainees.
- Mentored junior team members to foster professional growth and support the development of top talent within the organization.
- Facilitated communication between domestic agencies and foreign governments, streamlining information sharing processes for improved efficiency.
- Maintained an extensive network of contacts with key individuals and organizations in the international relations field, ensuring access to valuable resources and information.
- Enhanced international relations by establishing and maintaining effective communication channels with foreign partners.
- Fostered a culture of continuous improvement by regularly reviewing team performance metrics and identifying areas for enhancement.
- Championed a culture of innovation within the organization by encouraging new ideas and supporting continuous improvement initiatives.
- Streamlined project management for efficient contract execution, maintaining clear communication with all stakeholders.
Education
Undergraduate Certificate - Human Resource Management
American Military University
Charles Town, West Virginia, USA 10.2023 - Current
Master of Arts - Transportation And Logistics Management
American Military University
Charles Town, West Virginia, USA 07.2021 - 08.2023
Bachelor of Science - Criminal Justice
American Military University
Charles Town, West Virginia, USA 03.2015 - 06.2021
Skills
Forecasting
Cross-functional team leadership
Reporting management
Organizational improvement
Troubleshooting and problem resolution
Cross-functional coordination
Lean principles
HR policies and procedures
Cross-cultural communication
Time management abilities
Problem-solving abilities
Effective leader
Accomplishments
- Earned the “Demonstrated Senior Logistician” Award in 2013 for possessing broad knowledge and experience and is qualified to fulfill several functions or roles within the sustainment warfighting function.
- Led logistical support operations and maintained command and control of three distinct logistics
nodes while geographically separated in Europe. - Deployed an organization of over 1,000 people to multiple foreign countries, resulting in flawless
execution of an successful training. - Selected and successfully completed the Joint Logistics Course to gain a comprehensive understanding of organizations, authorities, and processes associated with the Joint Logistics Enterprise and the ability to apply joint logistics doctrine in a Joint, interagency, and/or multinational environment.
Timeline
Undergraduate Certificate - Human Resource Management
American Military University
10.2023 - Current
Master of Arts - Transportation And Logistics Management
American Military University
07.2021 - 08.2023
Senior Operations Supervisor
U.S. Army Active Duty
05.2017 - 06.2020
Bachelor of Science - Criminal Justice
American Military University
03.2015 - 06.2021
Administrative Supervisor
U.S. Army
05.2014 - 06.2017
Senior Operations Manager
U.S. Army Active Duty
10.202 - Current
Senior Personnel Manager
U.S. Army Active Duty
06.202 - 09.202
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