Summary
Work History
Education
Skills
Timeline
Generic

Kailey Hand

Fort Myers

Summary

Motivated and service-oriented hospitality professional with a strong record in fast-paced, high-volume environments. Proficient in front-of-house operations, food service, and event coordination, focusing on safety, cultural awareness, and creating positive, memorable guest experiences. Currently pursuing a degree in Hospitality and Tourism Management, with hands-on expertise that supports seamless performance in a wide range of customer-facing roles. Dedicated to delivering dependable, high-quality service with warmth and integrity.

Work History

Hotel Operations Associate

The Luminary & Co.
2021 - 2025
  • Led and trained cross-functional hospitality teams, improving productivity and reducing onboarding time.
  • Managed front desk and event logistics, coordinating 100+ functions annually.
  • Exhibited strong multitasking abilities by efficiently handling multiple responsibilities while maintaining high-quality performance to customers
  • Enforced safety and sanitation procedures, contributing to the 90th percentile on health inspections and internal audits
  • Delivered personalized service to over 200 guests weekly, resolving 50+ inquiries and complaints with a turnover satisfaction rating
  • Leveraged guest feedback to drive service improvements, resulting in an increase in positive reviews and a rise in repeat visits


Education

Bachelor of Business Administration (BBA) - Hospitality and Tourism Management

The University of The Virgin Islands
08-2027

Degree of Completion - undefined

North Fort Myers High School
Fort Myers, FL
05.2022

Skills

  • Cultural Awareness & Adaptability (Skillful)
  • Exceptional Guest Service & Communication (Experienced)
  • Time Management & Flexibility (Expert)
  • Anticipation Needs (Experienced)
  • Microsoft Office Certified (Experienced)
  • ServSafe Food Handler or Manager Certification (Expert)
  • AED/CPR & First Aid Certification (Experienced)

Timeline

Degree of Completion - undefined

North Fort Myers High School

Hotel Operations Associate

The Luminary & Co.
2021 - 2025

Bachelor of Business Administration (BBA) - Hospitality and Tourism Management

The University of The Virgin Islands

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Kailey Hand