Kareem Reece
St Thomas,USVI
Summary
Demonstrates strong relationship-building skills with co-workers while consistently achieving goals. Possesses exceptional multitasking and time management abilities in customer service roles. Committed to delivering positive and memorable experiences for every customer. Actively seeking entry-level opportunities to leverage organizational skills and contribute to company success.
Overview
12
12
years of professional experience
Work History
Loan Processor
INFOTEL INTERNATIONAL
01.2018 - 01.2019
- Reviewed loan applications to ensure completeness and accuracy, reducing processing errors.
- Structured loan packages by analyzing credit reports, income, and asset documents.
- Prepared loan documents, including promissory notes and deeds of trust.
- Developed comprehensive loan submission packages that streamlined processing workflow.
- Delivered exceptional customer service by responding promptly to inquiries from applicants and brokers.
- Resolved customer issues through effective communication in person and via phone, enhancing client satisfaction.
- Adhered to company policies throughout all loan processing duties.
- Contacted employers to validate employment status stated on applications.
Guest Service Representative
Royal Caribbean Cruise Lines
01.2015 - 01.2017
- Streamlined check-in and check-out processes for guest convenience.
- Resolved guest complaints promptly to maintain a positive atmosphere.
- Coordinated special requests to enhance overall guest experiences.
- Provided information about onboard activities and services to guests.
- Promoted loyalty programs and special promotions to engage guests.
- Maintained lobby cleanliness to uphold a welcoming environment.
- Processed payments accurately at various service points.
- Collaborated with team members to ensure high service standards.
Security Officer/Driver
SECURITY ALLIANCE (US EMBASSY BELMOPAN DIPLOMATIC SERVICES)
01.2013 - 01.2015
- Patrolled US Embassy building to detect threats and safeguard employees.
- Executed hourly checks on US citizen staff, enhancing overall safety and security.
- Coordinated with Belmopan Police Department to mitigate illegal activities in the area.
- Accompanied US aides during transport to embassy events, ensuring secure and safe transit.
- Monitored vehicle conditions to ensure operational readiness at all times.
- Reported unusual movements or suspicious individuals to Regional Security Officer.
- Implemented security measures for special events hosted by diplomatic personnel.
- Maintained detailed logs of daily activities, incidents, and security observations.
Jewelry and Watch Specialist/ Marketing Manager
Sophia Fiori Diamonds (Hollan America Line Cruise Ship))
01.2013 - 01.2014
- Guided cruise customers in selecting jewelry, diamonds, and watches, enhancing their purchasing experience.
- Facilitated closing of high-value sales to maximize revenue.
- Delivered personalized customer service to first-time and repeat clients.
- Inspected luxury watches for quality assurance and provided expert feature guidance.
- Developed discount strategies for jewelry sales to achieve team goals.
- Organized events to attract potential customers, increasing foot traffic and engagement.
- Compiled weekly reports on product performance and promotional effectiveness, informing strategy adjustments.
- Participated in training sessions to enhance marketing skills.
Prison Officer/ Driver
KOLBE FOUNDATION
01.2010 - 01.2012
- Conducted headcounts to ensure prisoner numbers matched official records.
- Oversaw inmate phone calls, recreation, and meal schedules to promote equitable treatment.
- Transported inmates to court hearings, medical appointments, and work assignments safely.
- Performed thorough inspections and searches for contraband during court transfers.
- Monitored inmate activities to maintain high safety and security standards within facility.
- Inspected cells and common areas to detect potential safety hazards.
- Documented incidents and compiled reports for management review, supporting informed decision-making.
- Collaborated with officers for effective emergency response coordination.
Customer Service Rep/ Credit Card Rep/ Manager
Ready Call Center
01.2007 - 01.2009
- Resolved customer inquiries and complaints using effective communication techniques, enhancing customer satisfaction.
- Coached team members to enhance customer service skills and performance.
- Maintained comprehensive knowledge of products to assist customers in selections and support.
- Graded agent calls for quality assurance and delivered constructive feedback to improve service.
- Compiled and analyzed daily, weekly, and monthly reports on credit card information to support agent performance.
- Facilitated weekly meetings with operations managers to discuss updates on reports and metrics.
- Assisted with flight, cab, and tour bookings for families and guests traveling domestically and internationally.
- Documented customer interactions accurately for record-keeping and follow-up purposes.
CSR\ Sales Campaigned
Transparent BPO
01.2007 - 01.2009
- Conducted cold calls to engage potential customers with electric and gas services, increasing brand awareness.
- Educated customers on products and services, enhancing their understanding and helping them make informed decisions.
- Answered inquiries, providing accurate information regarding products and services.
- Resolved customer complaints promptly, maintaining high service standards and fostering customer loyalty.
- Promoted high satisfaction levels through knowledgeable and friendly problem resolution.
- Managed inbound calls regarding orders and inquiries about listed items.
Education
High School - Vocational-Technical Education
Sadie Vernon Technical H.S.
Belize 06.2007
Some College (No Degree) - Information Technology
Wesley Junior College
Belize Skills
- Word and Excel proficiency
- Data analysis
- Attention to detail
- Problem solving
- Excellent Customer Service
- Persuasive Negotiator
- Time management
- Self-Motivated
- Dedicated team player
- Minimum supervision
- Integrity
- People-Oriented
Languages
English
Proficient (C2)
C2
Affiliations
Running, walking, and gym.
Timeline
Loan Processor
INFOTEL INTERNATIONAL
01.2018 - 01.2019
Guest Service Representative
Royal Caribbean Cruise Lines
01.2015 - 01.2017
Security Officer/Driver
SECURITY ALLIANCE (US EMBASSY BELMOPAN DIPLOMATIC SERVICES)
01.2013 - 01.2015
Jewelry and Watch Specialist/ Marketing Manager
Sophia Fiori Diamonds (Hollan America Line Cruise Ship))
01.2013 - 01.2014
Prison Officer/ Driver
KOLBE FOUNDATION
01.2010 - 01.2012
Customer Service Rep/ Credit Card Rep/ Manager
Ready Call Center
01.2007 - 01.2009
CSR\ Sales Campaigned
Transparent BPO
01.2007 - 01.2009
High School - Vocational-Technical Education
Sadie Vernon Technical H.S.
Some College (No Degree) - Information Technology
Wesley Junior College