Karell Trotman
St Thomas,Charlotte Amalie
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
29
29
years of professional experience
Work History
Receptionist/Laboratory Phlebotomist
St Thomas Clinical Ref Lab
11.2017 - Current
- Responded to inquiries from callers seeking information.
- Handled assignments independently with good judgement and critical thinking skills.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Manager of Accounts and Finance
Asap Towing Services LLC,
St.thomas, Virgin Islands
2012.03 - Current
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
Manager
Dr G Dwight Walker
01.2007 - 11.2017
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Manager
Air Sunshine Airlines
11.1994 - 10.2006
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Established team priorities, maintained schedules and monitored performance.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Continental Academy
OnlineCertificate- - Phlebotomy
Ralph O Wheatley Skill Center
St ThomasCertificate - Medical Insurance Coding/ Billing
Ashworth College
OnlineSkills
- Payment Processing
- Verbal and written communication
- Security understanding
- Intuit QuickBooks
Timeline
Receptionist/Laboratory Phlebotomist
St Thomas Clinical Ref Lab
11.2017 - Current
Manager of Accounts and Finance
Asap Towing Services LLC,
2012.03 - Current
Manager
Dr G Dwight Walker
01.2007 - 11.2017
Manager
Air Sunshine Airlines
11.1994 - 10.2006
High School Diploma -
Continental Academy
Certificate- - Phlebotomy
Ralph O Wheatley Skill Center
Certificate - Medical Insurance Coding/ Billing
Ashworth College
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