Summary
Overview
Work History
Direct Executive Administrative Assistant Experience
Education
Skills
Additional Information
Software
Accomplishments
ResearchAssistant
Karmel Gravely

Karmel Gravely

Available to Work!
Christiansted,VI

Summary

Over 10 years of professional experience, specializing in information technology, collaboration, procurement, risk analysis, and policy, process and procedure creation. Proven track record of implementing IT solutions that enhance efficiency, security, and compliance across various organizations. Exceptional collaboration skills, enabling effective work with diverse teams and stakeholders. Passionate about innovating business processes and boosting performance. Looking to leverage these skills and experiences to take on new challenges and contribute to the success of a forward-thinking organization

Overview

10
10
years of professional experience

Work History

Compliance, HR, & IT Director

Liberty Place Inc.
Christiansted, VI
12.2022 - 04.2024
  • Successfully managed action plans to address compliance issues and violations.
  • Implemented improvement initiatives and developed a compliance program.
  • Monitored and identified gaps in existing practices, ensuring continual compliance with applicable laws and regulations for federal funding requirements.
  • Oversaw online employee recruitment, aligning people and culture with strategic priorities and operations while navigating employment laws and regulations.
  • Extended expertise to technology initiatives, aligning IT solutions with the organization’s strategic vision and supporting key business objectives.
  • Analyzed IT needs and designed internal SharePoint dashboards for system and project status reporting, resulting in efficient employee workflow.
  • Significantly improved communication, optimized team productivity, and enhanced overall employee compliance.
  • Effectively managed data breach attempts to the Liberty Place Website.
  • Developed robust protection policies, conducted privacy audits, and ensured secure handling of personally identifiable information as part of commitment to data privacy.
  • Led training sessions on data privacy best practices.

HIV Outreach Coordinator Tasks

  • Engaged individuals within the community through targeted outreach and engagement.
  • Provided essential HIV-related health information, education, referrals, and linkage to services.
  • Assisted individuals in connecting to medical care for PrEP (pre-exposure prophylaxis) and HIV infection.
  • Meticulously maintained accurate and complete written documentation and reporting throughout the outreach process.

Cloud Onboarding Process Engineer

Hyland Software
Westlake, OH
01.2020 - 05.2022
  • Contributed to internal process improvement and global cloud software project execution by observing, collaborating, testing, and facilitating cross-functional projects.
  • Determined, implemented, and improved systems and processes in collaboration with R&D teams.
  • Enhanced processes to expedite product, service, and idea delivery.
  • Created, refined, and maintained Standard Operating Procedures (SOPs).
  • Provided support during project roll-out and adoption.
  • Participated in initiative analysis and research.
  • Evaluated projects, reviewed progress, and conducted tollgate reviews.
  • Led communication of project progress, status, and issues to stakeholders.
  • Worked with internal customers to understand their needs and provide excellent service.

GCS Cloud Specialist

Hyland Software
Westlake, Ohio
10.2018 - 02.2020
  • Applied technical and operational expertise in configuring, operating, and maintaining information processing systems.
  • Collaborated with internal departments to coordinate technical issues.
  • Managed functional support and resolved advanced problems in collaboration with 3rd party vendors if needed.
  • Performed software updates and applied server patches.
    Resolved technical issues across multiple systems and applications.
  • Provided Tier 1-3 IT support to internal users.
    Managed and processed support actions and requests through ticketing systems.
  • Translated complex technical issues into a digestible format for non-technical users.
  • Assisted in updating technical support best practices.
  • Documented support interactions and researched product and resolution tactics.
  • Assisted customers in identifying and resolving service disruptions.

Internal IT Support Administrator

PNC Bank
Cleveland, OH
06.2016 - 10.2018
  • Provided comprehensive support to internal employees, ensuring efficient resolution of user inquiries.
  • Extended expertise to training new employees on internal systems including software, hardware, and network standards.
  • Enabled new employees to navigate their onboarding to the company effectively through customer interactions.
  • Promptly addressed basic troubleshooting needs, guiding individuals through resolution processes with patience and clarity.
  • Contributed to the creation and maintenance of internal documentation, ensuring up-to-date resources for internal customers.
  • Ensured timely resolution and customer satisfaction through responsiveness to incoming calls regarding software and system issues.

HRMS Analyst: Temporary Placement

GOJO
Akron, OH
12.2015 - 01.2016
  • Conducted thorough quality assurance checks to ensure adherence to standards and process improvements.
  • Extracted crucial information for report processing through database queries.
  • Served as a knowledgeable resource for employees, promptly responding to inquiries regarding bonuses, salary, and W2s.
  • Excelled in providing technical support and troubleshooting assistance, guiding users through the intricacies of PeopleSoft and KRONOS system.

HR Coordinator and System Administrator

Spitzer Autoworld
Parma, OH
01.2014 - 01.2015
  • Played a crucial role in implementing, administering, and training Oracle ATS Taleo Business Edition.
  • Contributed to the successful establishment of an HR department for a multi-state Auto Group Dealer as part of a three-person team.
  • Developed and trained employees on extensive HR processes, systems, and procedures.
  • Set up ATS software specifications, analyzed workflow, access, and information requirements.
  • Assisted in the recruitment process by posting job ads, filtering applications, scheduling interviews, aiding in the interview process, and drafting offer letters.
  • Provided support for HR functions by focusing on record keeping, data entry, and general HR tasks.
  • Conducted background checks on candidates and handled immigration-related issues for each business unit.
  • Implemented LMS for employee professional development, licensure renewal credits, and renewal deadlines.
  • Coordinated company training, compiled training reports, and communicated to support compliance with corporate requirements.
  • Assisted HR staff with new hire orientations and monthly departmental meetings.
  • Performed and implemented exit interviews and reviewed HR paperwork for accuracy and completeness.

Direct Executive Administrative Assistant Experience

Executive Assistant to CEO|Biskind Financial

Cleveland, OH - November 2004 - January 2006

  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Created expense reports, budgets and filing systems for the management team.
  • Supported business and hospitality needs of corporate clients meetings.
  • Coordinated logistics, catering, agendas and travel arrangements for meeting and event planning for CEO
  • Streamlined operations and prioritized office tasks.


Executive Assistant|UCC Headquarters

Cleveland, OH - January 2006 - November 2013

Minister for Congregational Vitality and Discipleship

  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Used advanced software to prepare documents, reports and presentations.
  • Created expense reports, budgets and filing systems for management team.
  • Organized and coordinated conferences and monthly meetings.
  • Transcribed meeting minutes to support team, business development and senior management.
  • Facilitated training and onboarding for incoming office staff.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Processed travel expenses and reimbursements for executive team and any and all department consultants.
  • Coordinated logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Wrote reports, executive summaries and newsletters.
  • Coordinated events and worked on ad hoc projects.


Executive Assistant for the Board, President and Vice President|Passion for Change

Cleveland, OH - January 2006 - November 2013

Volunteer part-time

-Database creation and administration

-Social Media admin

-Voted in later as a board member: held Treasurer and Secretary positions as well as and Fundraising chair


Related Accomplishments:

  • Instrumental in advocating adding Worship Ways resource online - Managed/edited/coded online content for publication
  • Developed opening ceremony program for General Synod 21
  • Developed/marketed/lead team department fundraising campaign for General Synod 21
  • Created reward program for executives for turning in expense reports by set deadline
  • Upgraded department paper filing system to in-house online system: less filing - more efficient and allowed for greater access
  • Used Microsoft Excel to develop department project budget tracking spreadsheets for account receivable monthly reviews. Multiple project tracking.
  • Documented and resolved Executive directive which led to team utilizing major social media sites to reach out to the organizations audience to advertise events, programs, or community collaboration efforts. Presented team with statistics of the effect of use in business practices.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.

Education

Master of Management Technology - Management Information Systems

Keller Graduate School
Independence, OH
09.2017 - 11.2018

Bachelor of Arts - Psychology

Notre Dame College
Cleveland, OH
08.1994 - 05.1998

Skills

Innovative

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Additional Information

Passion for Change-Volunteer Board Member, Vice Chair of the board, Chairperson of Fundraising-Jun 2013 - Jan 2018

Research Project: ECO-Innovations for the Community of St. Croix Research Project: ECO-Innovations for the Community of St. Croix

Apr 2024 - Present

  • This project is a comprehensive initiative aimed at promoting sustainable practices and eco-innovations within the community of St. Croix. The project will focus (but not limited to) four key areas:

    1. Biofuel and Community Recycling: This aspect of the project explores the potential of biofuel production from used vegetable oil, a sustainable alternative to traditional fuels. The community recycling program aims to reduce waste, minimize environmental impact, and promote a circular economy

    2. Eco-Resort Earthen Construction: Investigating the use of local materials such as rammed earth, hemp, clay, seaweed and bamboo in the construction of eco-resorts. This approach not only reduces the carbon footprint but also integrates the built environment seamlessly with the natural surroundings. As well as quick, low-cost reconstruction in face of demolition due to natural disaster.

    3. Local Organic Spa Line Using Local Flora, Fruit, and Vegetation: aims to develop a local organic spa line that utilizes the rich biodiversity of St. Croix. The spa products will be made from locally sourced flora, fruits, and vegetation, promoting health, wellness and sustainability.

    4. Community Engagement and Education: The project emphasizes community involvement and education, fostering a culture of sustainability and environmental stewardship within St. Croix.

Skills: Business Innovation · Climate Change Adaptation · Recycling · New Business Development · Community Economic Development · Job Creation

Project Initiative AR/VR Dec 2021 - May 2022

  • I proposed a groundbreaking project in collaboration with the Innovations department during my time at Hyland, with the aim of introducing Augmented Reality (AR) and Virtual Reality (VR) technologies into our product portfolio. This initiative is designed to benefit various departments within the company and our external partners.

    Potential Impact on Different Departments:

    Innovations Department: My initiative would have positioned the Innovations department at the cutting edge of technology, fostering creativity and encouraging the exploration of new technological frontiers.

    Sales and Marketing Department: The integration of AR and VR technologies would have served as a powerful selling point, enabling the Sales and Marketing teams to attract new customers and retain existing ones.

    Customer Service Department: I proposed the use of AR and VR for more interactive and effective customer support, such as guiding customers through troubleshooting steps in a more visual and intuitive way.

    Training and Development Department: I suggested the use of AR and VR to revolutionize the way training is conducted within the company, providing immersive and interactive training experiences.
  • External Customers and Partners: My initiative will provide our customers and partners with more innovative and effective solutions, helping them improve their operations and create more engaging experiences for their own customers.

    This initiative underscores my commitment to innovation and continuous improvement and aim to provide cutting-edge solutions that meet the evolving needs of customers and partners. It’s a testament to my ability to drive technological advancement within the organization.I proposed a groundbreaking project in collaboration with the Innovations department during my time at Hyland, with the aim of introducing Augmented Reality (AR) and Virtual Reality (VR) technologies into our product portfolio. This initiative is designed to benefit various departments within the company and our external partners. Potential Impact on Different Departments: Innovations Department: My initiative would have positioned the Innovations department at the cutting edge of technology, fostering creativity and encouraging the exploration of new technological frontiers. Sales and Marketing Department: The integration of AR and VR technologies would have served as a powerful selling point, enabling the Sales and Marketing teams to attract new customers and retain existing ones. Customer Service Department: I proposed the use of AR and VR for more interactive and effective customer support, such as guiding customers through troubleshooting steps in a more visual and intuitive way. Training and Development Department: I suggested the use of AR and VR to revolutionize the way training is conducted within the company, providing immersive and interactive training experiences. External Customers and Partners: My initiative will provide our customers and partners with more innovative and effective solutions, helping them improve their operations and create more engaging experiences for their own customers. This initiative underscores my commitment to innovation and continuous improvement and aim to provide cutting-edge solutions that meet the evolving needs of customers and partners. It’s a testament to my ability to drive technological advancement within the organization.

Skills: Information Technology · Agile Project Management · Research and Development (R&D) · Research Skills · Creativity and Innovation

Graduate Capstone Project

Dec 2018 - Dec 2018

  • Graduate Capstone Project: Enhancing Employee and HR Engagement in a Warehouse Setting
  • Project Overview: Initiated a strategic project aimed at transforming the warehouse environment by developing a comprehensive engagement platform. This initiative was proposed by a colleague’s spouse and was designed to be presented to the organization’s management.
  • Objective: The primary goal was to create a user-friendly system that facilitates seamless interaction between employees and the Human Resources department. The focus was on ensuring that all personnel could effortlessly access essential services.

Skills: Agile Methodologies · Information Technology

Software

MS Office Suite

Trillo

Miro

Zoom

Asana

Confluence

Microsoft 365 Administration

Google Platform

Proficient in Information Technology

Accomplishments

  • At Hyland Software, I collaborated with multiple R&D inter-disciplinary teams to onboard all new software to Hyland Global Cloud solutions. I was instrumental in assessing new software development, updating documentation, and retiring out-of-date software.
  • Spitzer: I have achieved HR department compliance at Liberty Place Inc. by implementing a secure documentation Applicant Tracking System (ATS) for Human Resources. This system ensures the security of documentation and includes physical security measures at all locations, both in and out of state.
  • UCC: Used Microsoft Excel to develop department project budget tracking spreadsheets for account receivable monthly reviews. Multiple project tracking.
  • UCC: Project - department directive which led to team utilizing major social media sites to reach out to the organizations audience to advertise events, programs, or community collaboration efforts. Presented team with statistics of the effect of use in business practices.
  • I have successfully implemented organization policies, processes, and procedures at Liberty Place Inc. I have also developed an HR department and implemented an Information Technology policy. Additionally, I have successfully implemented the MS365 platform for the organization.
Karmel GravelyAvailable to Work!