Kristin M. Krigger
St. Thomas
Summary
Experienced in customer service and hospitality, I offer a unique blend of skills. With a solid background in network support and life coaching, I provide exceptional customer care. My certifications in these areas further enhance my ability to understand and meet customer needs. By combining my customer service expertise with technical knowledge, I deliver top-notch support and create positive client experiences.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Receptionist/Document Clerk now Data Clerk
Lee J Rohn & Associates, LLC
St. Thomas, USVI
04.2022 - Current
- Starting in a Clerical position with a later promotion to data processing in2023
- Selected Contributions:
- Open\\ close office
- Scan\\ amend\\ process\\maintain archived documents
- Assist clients
- Answer\\ forward calls
- Trouble shoot internet issues
- Initiate\\ assist with remote sessions – i.e
- Mediations\\ depositions\\ client – atty discovery appointments
- Office supply inventory
- Manage petty cash
- Courier Services
Founder & Certified Life Coach
The Journey to Self, LLC
Fort Lauderdale, FL
10.2019 - Current
- Life Coach Certification accredited by the "International Association of Certified Coaches"
- Selected Contributions:
- Remote Life Coach Consultation Services by Appointment
Network Support Representative
Innovative Companies LLC now Viya
St. Thomas \\ St. John \\ St. Croix, USVI
11.2011 - 08.2020
- Tier two position reporting assignments completed per hub, working with field personnel for installs\\ repairs, troubleshooting with field personnel, assisting other departments\\ customers with service issues, and programming service devices remotely
- (Customer Champions Executive Committee Member)
- Selected Contributions:
- Meet call center metrics company standards
- CRM management
- Schedule\\re-schedule customer field appointments
- Dept
- Nominated – exec
- Customer champions committee member – dedicated to the improvement of operations
- Complete assigned projects and submit timely reports
- (Special Assignment) daily\\ weekly forecast reports on scheduled customer tickets
- Remote programming of phone, cable, and internet cable modems
- Coordinate with line & construction depts
- To update network & customer repairs\\ upgrades
- Cross dept
- Support
- Service Center Clerk
- Tier one position working with dispatched assignments, scheduling customer appointments, assisting field personnel, and other departments to trouble shoot technical issues
- Customer Support Representative
- Entry level position assisting customers with new accounts, bill inquiries, and service issues
- Wireless Sales Consultant / Manager - St
- John District
- Contracted Management position to include the following responsibilities:
- Marketing and promotion of monthly wireless campaigns
- Service and activate mobile devices
- Customer service
- Process contracts
- Inventory
- Payroll
- Cash deposits
Manager On Duty
Windward Passage Hotel
St. Thomas, USVI
08.2010 - 08.2012
- Entry level management with key role being the link between Housekeeping and Front Desk
- Selected Contributions:
- Created and implemented operations documents across departments
- Acting housekeeping manger
- Lead housekeeping meetings\\gather feedback from room attendants to improve working conditions and address employee concerns
- Scheduling\\ payroll
- Assist other departments as needed
- Resolve guest\\ property issues
- Manager on duty report
Education
Certificate - Life Coach
Life Coach Training Institute
Arroyo, CA12.2020
Certificate - World Class Customer Service
The Ritz-Carlton, St. Thomas
St. Thomas, US Virgin Islands07.2019
Diploma -
Sts. Peter & Paul Roman Catholic School
US Virgin Islands 2003
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
Certification
Customer Service and Life Coach certified.
Timeline
Receptionist/Document Clerk now Data Clerk
Lee J Rohn & Associates, LLC
04.2022 - Current
Founder & Certified Life Coach
The Journey to Self, LLC
10.2019 - Current
Network Support Representative
Innovative Companies LLC now Viya
11.2011 - 08.2020
Manager On Duty
Windward Passage Hotel
08.2010 - 08.2012
Certificate - Life Coach
Life Coach Training Institute
Certificate - World Class Customer Service
The Ritz-Carlton, St. Thomas
Diploma -
Sts. Peter & Paul Roman Catholic School