LA'DERIA GOLD
Louisville,KY
Summary
Business operations and analytics professional experienced in high-volume processing, data validation, and operational reporting. Focused on improving accuracy and efficiency through research on transaction discrepancies, thorough analysis, and process consistency. Also supported team performance by training over 200 employees and managing priorities during peak processing periods.
Overview
4
4
Certifications
2
2
years of post-secondary education
6
6
years of professional experience
Work History
Transaction Specialist III | Public Sector Operations
JPMorgan Chase & Co.
01.2022 - Current
- Independently managed the Form 4868 processing table during peak operations, coordinating priorities, monitoring completion, resolving issues, and supporting accurate, timely delivery across high-volume workloads.
- Supported high-volume financial and federal tax-processing operations for an IRS public-sector program by validating transaction and document information for accuracy, completeness, and adherence to detailed controls and procedures.
- Monitored workflow volumes, processing results, priorities, and quality findings to identify trends, operational risks, and opportunities to improve accuracy, consistency, and efficiency.
- Researched transaction discrepancies, exceptions, and workflow issues by analyzing information, identifying patterns and root causes, documenting findings, and facilitating resolution or escalation.
- Maintained accurate operational records and supported reporting and performance monitoring through data validation, issue tracking, and relaying recurring findings to peers and leadership.
- Trained 200+ temporary employees and peers across departments on systems, workflows, controls, quality expectations, and exception handling.
- Served as a subject-matter resource and escalation point across teams, interpreting requirements, troubleshooting process questions, and providing clear next steps.
- Reviewed LPGs and SOPs for accuracy, consistency, and compliance with current workflows.
- Consistently exceeded productivity expectations while maintaining strong quality and received a Quarterly Excellence Award for performance, ownership, and leadership.
Transaction Specialist II | Public Sector Operations
JPMorgan Chase & Co.
01.2021 - 01.2022
- Processed and verified high-volume payment and federal tax-document transactions, ensuring compliance with financial, regulatory, quality, and information-security requirements.
- Reviewed records for accuracy and completeness, researched exceptions and discrepancies, maintained processing documentation, and resolved issues in a timely manner.
- Developed comprehensive knowledge of operational workflows, systems, controls, and quality requirements, leading to promotion based on performance and accuracy.
Education
Bachelor of Business -
Campbellsville University
Campbellsville, Ky 08.2019 - 05.2021
Skills
Certification
Data Science with SQL and Tableau Certificate | eCornell | Completed August 2026
Personal Information
Title: BUSINESS OPERATIONS & ANALYTICS | FINANCIAL SERVICES | SQL TABLEAU EXCEL
Timeline
Transaction Specialist III | Public Sector Operations
JPMorgan Chase & Co.
01.2022 - Current
Transaction Specialist II | Public Sector Operations
JPMorgan Chase & Co.
01.2021 - 01.2022
Bachelor of Business -
Campbellsville University
08.2019 - 05.2021