Dalton Weekes
St. Thomas,VI
Summary
Dynamic Front Desk Manager with extensive experience at Frenchman Reef, excelling in guest feedback implementation and staff training. Proven track record in optimizing front desk operations and enhancing customer satisfaction. Skilled in inventory management and fostering strong relationships, ensuring seamless communication across departments for exceptional service delivery.
Overview
20
20
years of professional experience
Work History
Front Desk Manager
Frenchman Reef
St. Thomas, VI
11.2020 - 01.2025
- Currently in this role, I'm helping with the sub construction of the resort.
- I assist with the owners check in, dealing with the day to day operations.
- I provide transport to owners and contractors to and from the hotel ensuring they have best island experience.
- I relate information to management as needed. I provide support to the hotel and its contractors.
- Managed front desk operations and ensured smooth guest check-in processes.
- Trained and supervised front desk staff on customer service protocols.
- Coordinated scheduling for housekeeping and maintenance teams to optimize efficiency.
- Implemented guest feedback systems to enhance service quality and satisfaction.
- Oversaw inventory management for lobby supplies and promotional materials.
Overnight Front Desk Manager
MARRIOTT FRENCHMAN'S REEF
St. Thomas, VI
11.2014 - 04.2016
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Cash guest's checks, process all payment types, vouchers, paid-outs, charges, and provide change.
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Follow up to ensure each has been met to guests' satisfaction.
- Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers for handling.
- Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.
- Manager on duty during the overnight shift.
- Maintain a daily log of all guests' opportunities with corrective action steps.
- Process all guest check-ins, check-outs, room assignments, and room change/late checkout requests.
- Verify and adjust billing for guests.
- Speak using clear and professional language; answer telephones using appropriate etiquette.
- Verify reservations, housekeeping status, and guest accounts.
- Verify third party reservations.
- Welcome and acknowledge guests according to company standards.
- Prepare night audit reports.
- Scan and process outlet store receipts.
HOUSEKEEPING SUPERVISOR
WESTIN ST. JOHN HOTEL AND VILLAS
St. John, VI
01.2013 - 03.2014
- Communicate throughout the day with Front Desk and other departments to ensure total guest satisfaction.
- Inspect assigned areas in order to provide feedback to management and employees on the cleanliness and maintenance of those areas against standards.
- Inspect hotel and villa rooms, guest areas and employee areas and assess compliance with all established standards as they relate to cleanliness, maintenance, safety, and security. Report, as directed, any observed deviations to established standards.
- Supervise the performance of room attendants and general cleaning and take appropriate action to correct deficient conditions, behavior, and work practices.
HOUSEKEEPING SUPERVISOR/ ASSISTANT MANAGER
WINDWARD PASSAGE HOTEL
St. Thomas, VI
12.2010 - 04.2013
- Conduct one on one training sessions with room Attendants for improved performance.
- Inspect rooms to maintain company standards.
- Manage Inventory Organization.
- Present new cleaning products to optimize levels of sanitization.
- Communicate between the Housekeeping/Maintenance and Front Desk Departments.
HOUSEKEEPING MANAGER
BEST WESTERN EMERALD BEACH PLUS
St. Thomas, VI
09.2008 - 12.2010
Housekeeping Supervisor
BEST WESTERN EMERALD BEACH PLUS
St. Thomas, VI
01.2005 - 12.2010
- Assist Housekeepers.
- Laundry Attendants, Housemen, Maintenance, and Front Desk Department as needed to maintain guest satisfaction.
- Best 'Over-All Achievements' award for having made the most improvements in the Housekeeping Department.
- Reinforce training of cleaning products and facilitated training session for the company representatives to spread knowledge.
- Help one on one training sessions for employees with performance issues for improved performance.
- Negotiate for discounted cleaning products and decreasing company expenditures for the Housekeeping Department.
- Passed brand inspection for Housekeeping Department with high scores standards.
- Provide Shuttle service for guest between the Best Westerns.
- Reinforce all OSHA regulations throughout the property.
Education
Church of God Academy
01.1996
Skills
- Front desk operations
- Guest feedback implementation
- Inventory management
- Staff training
- Scheduling coordination
- Customer relationship management
Timeline
Front Desk Manager
Frenchman Reef
11.2020 - 01.2025
Overnight Front Desk Manager
MARRIOTT FRENCHMAN'S REEF
11.2014 - 04.2016
HOUSEKEEPING SUPERVISOR
WESTIN ST. JOHN HOTEL AND VILLAS
01.2013 - 03.2014
HOUSEKEEPING SUPERVISOR/ ASSISTANT MANAGER
WINDWARD PASSAGE HOTEL
12.2010 - 04.2013
HOUSEKEEPING MANAGER
BEST WESTERN EMERALD BEACH PLUS
09.2008 - 12.2010
Housekeeping Supervisor
BEST WESTERN EMERALD BEACH PLUS
01.2005 - 12.2010
Church of God Academy