Linda Mahanke
Kingshill
Summary
Dynamic insurance professional with a proven track record at American Family Insurance, excelling in customer engagement and strategic planning. Enhanced client retention through exceptional service and innovative marketing initiatives. Skilled in data-driven decision making and conflict resolution, fostering strong relationships and driving agency growth.
Professional insurance leader with proven track record in strategic planning, client relationship management, and operational oversight. Known for fostering team collaboration and driving measurable results. Adept at navigating changing market dynamics while maintaining high standards and ensuring compliance. Equipped with strong analytical skills, effective communication abilities, and customer-centric approach.
Knowledgeable Insurance Professional with background in managing and growing successful insurance agency. Demonstrated expertise in developing strategic plans and building client relationships. Proven ability to lead teams and drive business results effectively.
Insurance professional with proven track record in agency management and client acquisition. Expertise in strategic planning and business growth. Strong focus on team collaboration and achieving results, adaptable to changing needs, and reliable in delivering top-notch service.
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization.
Dynamic individual with hands-on experience with a multitude of Insurance Specific Software Applications as an end user and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Insurance Agency Owner
American Family Insurance
03.2013 - 10.2023
- Ensured compliance with all federal/state regulations as well as company policies while managing daily operations of the insurance agency.
- Increased client retention by consistently providing exceptional customer service and maintaining strong relationships.
- Responded promptly to customer inquiries, addressing concerns and providing knowledgeable guidance on various insurance matters.
- Boosted agency visibility through targeted marketing campaigns, enhancing brand awareness and attracting new customers.
- Oversaw agency financial management activities including budgeting, forecasting, expense tracking, revenue generation strategies development.
- Collaborated with underwriters in creating customized insurance packages suited to the specific requirements of both individual and corporate clientele.
- Expanded agency operations by identifying new market opportunities and implementing strategic growth initiatives.
- Enhanced team productivity by implementing efficient workflows, training programs, and performance management systems.
- Implemented innovative technology solutions to optimize business processes, improve client communications, and increase staff productivity.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Managed day-to-day business operations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Customer Care Manager
Allstate / GW Yost Insurance Agency
06.2009 - 02.2013
- Implemented effective quality control measures to minimize errors and ensure high standards of service.
- Established positive relationships with clients, leading to increased customer loyalty and retention.
- Collaborated with cross-functional teams to address customer concerns, resulting in a holistic approach to problem solving.
- Contributed significantly towards company revenue goals by upselling products or services when appropriate during client interactions.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Created customer support strategies to increase customer retention.
Office Manager
Allstate / Fairlawn Financial Services, LLC
09.2003 - 01.2009
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Hospitality And Tourism Management
Grand Valley State University
Allendale, MichiganInsurance License - Insurance And Financial Services
The American College of Financial Services
01-2003
High School Diploma -
Tallmadge High School
Tallmadge, Ohio05-1995
Skills
- Customer engagement
- User story creation
- Data-driven decision making
- Requirements elicitation
- Stakeholder collaboration
- Cross-functional coordination
- Roadmap development
- Problem identification
- Risk assessments
- Key relationship development
- Customer empathy
- Stakeholder relationship management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Excellent communication
- Active listening
- Effective communication
- Verbal and written communication
- Decision-making
- Project tracking
- Relationship building
- Work Planning and Prioritization
- Technology implementation
- Interpersonal skills
- Client relations
- Conflict resolution
- Goal setting
- Professionalism
- Complex Problem-solving
- Strategic planning
- MS office
- Continuous improvement
- Data analysis
Accomplishments
American Family Insurance Agent Awards:
Achieved "All Star" Agency Honors for excellence in Customer Satisfaction
Achieved "All American" Agency Honors for excellence in areas of Production, Retention and Profitability
Achieved "Rising Star Agent" Award recognizing top performing new agent
Allstate:
Completed Sales Producer University
Achieved and maintained 92% client retention rate
Timeline
Insurance Agency Owner
American Family Insurance
03.2013 - 10.2023
Customer Care Manager
Allstate / GW Yost Insurance Agency
06.2009 - 02.2013
Office Manager
Allstate / Fairlawn Financial Services, LLC
09.2003 - 01.2009
Hospitality And Tourism Management
Grand Valley State University
Insurance License - Insurance And Financial Services
The American College of Financial Services
High School Diploma -
Tallmadge High School
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