Summary
Overview
Work History
Education
Skills
PERSONAL MOTTO
Timeline
Generic
Lisa C. Thomas

Lisa C. Thomas

ST JOHN,VI

Summary

Ensure and maintain cleanliness, service and product quality standards of guestrooms, public space, restroom, offices and banquet/meeting/conference rooms in accordance with federal, local and company health, sanitation and safety standards.

Professional attendant with strong focus on delivering high standards and achieving results. Proven ability to adapt to changing needs while maintaining reliability and team collaboration. Skilled in customer service, problem-solving, and maintaining clean, organized environment. Known for positive attitude and effective communication with both customers and team members.

Service-oriented professional with track record in maintaining high standards of cleanliness and customer satisfaction. Known for strong team collaboration and results-driven approach, adaptable to dynamic work environments. Skilled in multitasking and effective communication, reliable in delivering consistent service quality.

Reliable Attendant highly effective at managing multiple simultaneous tasks in busy environments. Keeps supplies stocked, areas cleared and hazards eliminated. Offering Number years of experience in Industry.

Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.

Overview

2026
2026
years of professional experience

Work History

PROPERTY ATTENDANT, HOUSEKEEPING MANAGER, CONCIERGE & FRONT DESK AGENT

CANEEL BAY RESORT
12.2013 - Current
  • Property Attendant at the resort after hurricanes Irma & Maria. Prior to the storms professionally greeted all visitors, handled check-in and billing as well as local information about the resort experience and St. John island history. Handled booking with local businesses such as car rental, charter excursions, and restaurant reservations for resort guests. Also managed Housekeeping with great attention to detail and time management, often cleaning 20 rooms in 3 hours.

Housekeeping Operation Supervisor

Westin Vacation Club and Villa
2021 - 08.2025
  • Trained staff on equipment usage and safety procedures, enhancing team performance.
  • Developed and implemented workflow improvements, increasing efficiency in task completion.
  • Monitored inventory levels, coordinating timely replenishment to meet production demands.
  • Conducted regular performance evaluations, providing constructive feedback for employee development.
  • Resolved operational issues promptly, minimizing disruptions to workflow and productivity.
  • Collaborated with cross-functional teams to optimize processes and resource allocation.
  • Led training sessions for new hires, fostering a culture of continuous learning and improvement.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.

Directoe of Housekeeping

Hampton Inn
09.2018 - 2020
  • Managed daily operations of housekeeping staff, ensuring adherence to cleanliness standards.
  • Designed training programs for new hires, boosting team efficiency and service quality.
  • Streamlined supply ordering through implementation of inventory management systems, reducing waste.
  • Optimized scheduling for housekeeping personnel during high occupancy to ensure adequate coverage.
  • Supervised daily housekeeping operations to ensure high standards of cleanliness and guest satisfaction.
  • Developed training programs for staff to improve service efficiency and team performance.
  • Implemented inventory control procedures to manage supplies and reduce costs effectively.
  • Conducted regular inspections of guest rooms and public areas to maintain quality assurance.
  • Collaborated with management to establish departmental goals aligned with overall hotel objectives.
  • Led initiatives to enhance eco-friendly practices within housekeeping operations, promoting sustainability.
  • Streamlined workflow processes, resulting in improved response times for guest requests and services.
  • Fostered a positive team environment through mentorship, coaching, and conflict resolution strategies.
  • Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
  • Increased team productivity by effectively delegating tasks and setting clear expectations for each staff member''s role within the department.
  • Ensured compliance with safety and sanitation regulations, maintaining a clean and hygienic establishment at all times.
  • Implemented regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback for personal development.
  • Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
  • Developed strong working relationships with vendors, negotiating favorable terms for supply contracts and service agreements.
  • Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
  • Streamlined inventory management processes, reducing waste and ensuring consistent availability of necessary supplies.
  • Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
  • Cultivated positive relationships with local health inspectors, facilitating smooth inspection processes that resulted in consistently high ratings.
  • Coordinated scheduling and staffing to accommodate fluctuating occupancy rates, maximizing efficiency and minimizing labor costs.
  • Promoted a culture of continuous learning among housekeeping staff through ongoing training initiatives tailored to individual needs and skill levels.
  • Collaborated with human resources to refine recruitment strategies for the housekeeping department, attracting top talent and reducing time-to-fill open positions.
  • Championed environmental sustainability efforts within the department by adopting eco-friendly cleaning practices and reducing energy consumption where possible.
  • Enhanced communication between housekeeping staff and other departments, fostering a collaborative work environment that improved overall hotel operations.
  • Established effective quality control measures, consistently monitoring performance metrics to identify areas requiring improvement or adjustment.
  • Remained current on industry trends and best practices, incorporating relevant innovations into the department''s operations for continued improvement.
  • Implemented staff recognition programs to boost morale and acknowledge exceptional performance, contributing to a motivated and engaged workforce.

CASHIER

DOLPHIN MARKET
05.2013 - 12.2013
  • Stellar customer service and a balanced daily register

SALES REPRESENTITIVE

SEARS
09.2012 - 05.2013
  • Shoe department sales person with organizational skills

CASHIER

BOYSON
01.1996 - 07.2012
  • Contributed to day-to-day transport operations for 15 years. A contract with the US Postal Service provided expanded experience.

Education

High School - undefined

IVANNA EUDORA KEAN HIGH SCHOOL
ST. THOMAS
05.2000

Skills

  • Strong work ethic
  • Team player attitude
  • Reliability and punctuality
  • Cleanliness and hygiene
  • Guest relations
  • Quality assurance
  • Housekeeping
  • Safety
  • Record keeping
  • Patience and tact
  • Room inventory control
  • Rules compliance
  • Customer service
  • Excellent communication
  • Time management
  • Attention to detail
  • Teamwork and collaboration
  • Multitasking
  • Guest services
  • Interpersonal communication
  • Problem-solving
  • Organizational skills
  • Active listening
  • Organization
  • Team building
  • Cleaning and sanitation
  • Decision-making
  • Inventory and supply
  • Multitasking Abilities
  • Policy enforcement
  • Task prioritization
  • Conflict resolution
  • Analytical thinking
  • Written communication
  • Room preparation
  • Lost and found procedures
  • Maintenance reports
  • Reliability
  • Customer satisfaction
  • Team collaboration
  • Effective communication
  • Cash handling
  • Customer interaction
  • Basic maintenance
  • Sanitation practices
  • Self motivation
  • Interpersonal skills
  • Goal setting
  • Professionalism
  • Client confidentiality
  • Time management abilities
  • Physical stamina
  • Continuous improvement
  • Issue resolution
  • Inventory management
  • Adaptability
  • Emergency response
  • Professional demeanor
  • Problem-solving aptitude
  • Staff collaboration

PERSONAL MOTTO

“To give anything less than your best is to sacrifice the gift.”

Timeline

Directoe of Housekeeping

Hampton Inn
09.2018 - 2020

PROPERTY ATTENDANT, HOUSEKEEPING MANAGER, CONCIERGE & FRONT DESK AGENT

CANEEL BAY RESORT
12.2013 - Current

CASHIER

DOLPHIN MARKET
05.2013 - 12.2013

SALES REPRESENTITIVE

SEARS
09.2012 - 05.2013

CASHIER

BOYSON
01.1996 - 07.2012

High School - undefined

IVANNA EUDORA KEAN HIGH SCHOOL

Housekeeping Operation Supervisor

Westin Vacation Club and Villa
2021 - 08.2025
Lisa C. Thomas