Lisa Ganassin
Cassola
Summary
Dedicated professional with strong customer service and problem-solving skills. Experienced in fast-paced environments, ensuring guest satisfaction and effective communication. Ready to enhance client engagement and team collaboration.
Overview
3
3
Languages
5
5
years of professional experience
Work History
Web Marketing Intern
Vimar Spa
Marostica, Italy
06.2026 - 07.2026
- Created and managed content for corporate website, online sales platforms, and social media, preparing ad campaigns and monitoring performance through custom dashboards.
- Assisted with SEO optimization and managed independent projects, gaining practical knowledge of operations in a large company.
- Conducted market research to identify emerging trends and customer preferences.
- Collaborated with the team to execute social media strategies and content calendars.
Server
La Posada
Rossano Veneto, Italy
09.2023 - 03.2026
- Delivered hands-on customer service, enhancing communication and active listening skills while adapting to diverse guest needs.
- Exhibited a positive, professional attitude in fast-paced, high-pressure situations, ensuring consistent guest satisfaction.
- Collaborated with team members to resolve issues promptly and professionally, maintaining uninterrupted service.
- Monitored dining area for guest satisfaction, proactively addressing needs and requests.
- Utilized knowledge of the menu to make recommendations, enhancing customer dining experience.
Customer Service Representative
Bluesenautic
Valencia, Spain
06.2022 - 07.2022
- Worked daily in an international, Spanish-speaking environment, strengthening language skills through real, hands-on business communication.
- Developed effective cross-cultural communication and active listening skills through direct customer interaction.
- Built strong problem-solving and adaptability skills, along with practical customer care experience in real operational settings.
Camp Counselor
Cultura Allegra ASD
Mussolente, Italy
06.2021 - 08.2021
- Developed and implemented creative arts and crafts projects to enhance campers' skills and creativity.
- Planned and led recreational activities for children and teens, strengthening empathy, creativity, and communication skills.
- Managed diverse groups of children and teens in a fast-paced setting, building flexibility, problem-solving, and organizational skills.
Education
Bachelor's Degree in Advertising And Marketing - Marketing
IUSVE - Istituto Universitario Salesiano Venezia
Venice, Italy01-2027
High School Diploma -
Liceo G.B. Brocchi
Bassano Del Grappa, Italy07-2023
Skills
- Customer service
- Client engagement
- Problem-solving
- Critical thinking
- Team collaboration
- Active listening
- Relationship management
- Memory retention
- Menu presentation
Languages
English
Upper intermediate (B2)
Spanish
Upper intermediate (B2)
French
Upper intermediate (B2)
Timeline
Web Marketing Intern
Vimar Spa
06.2026 - 07.2026
Server
La Posada
09.2023 - 03.2026
Customer Service Representative
Bluesenautic
06.2022 - 07.2022
Camp Counselor
Cultura Allegra ASD
06.2021 - 08.2021
Bachelor's Degree in Advertising And Marketing - Marketing
IUSVE - Istituto Universitario Salesiano Venezia
High School Diploma -
Liceo G.B. Brocchi
Hobbies
I'm an enthusiastic traveler: I love discovering new cultures, ways of life, and people with unique stories to share. It's an experience that keeps broadening my perspective. I'm also passionate about sports, having tried many disciplines over the years, and I currently enjoy going to the gym.