Luke Fashaw

Over 20 years as a Computer Technician with a background in Network Administration and Telecommunications seeking an opportunity to join an organization as part of the Technical Support Team. Combination of several years of experience with voice and data networks beginning as a radio operator utilizing military equipment (HF, VHF and MUX) in various exercises. Gained experience in the Telecommunications Relay Centers, managing tape libraries, message routing and handling, along with 1st level troubleshooting of switches. Supported over 100+ users, in 5 agencies, maintaining Both Netware and Windows Servers, Cisco routers, Bay Network switches, data cabling, Nortel BCM VoIP switches, voicemail and adds/moves/changes of user phones, network administration, routers, switches, video conferencing, file/print servers, email migration. Qualifications Telecommunications—Knowledge of transmission, broadcasting, switching control, and operation of telecom equipment Computers and Electronics—Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications, and some programming. Troubleshooting—Understanding causes of operating errors and deciding what to do about them. Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. Equipment Maintenance—Perform routine maintenance on equipment and determining when and what kind of maintenance is needed. Detail-oriented Cell Phone Technician bringing more than [Number] years of experience in telecommunications field. Resourceful, conscientious and honest with extensive understanding of phone repair and refurbishment. Excellent organizational, time management and prioritization skills. Methodical cellular repair professional skilled in debugging devices, repairing parts and replacing components, LCD screens and charging ports. Driven to meet or exceed production objectives on daily basis. Proficient in cost-effective and accurate repairs. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.

• COMP001020220666 Computer Hardware and Software Principles UNIX and Cisco CCNA Fundamentals Online Training: Microsoft MSCE, Remedy, Nortel Business Communication Manager (phone system): Computer/Printer Repair, Netware, SharePoint.

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