Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Logistics Assistant
Pafford
08.2021 - 06.2023
Answered phone calls and responded to customer emails.
Assisted in resolving customer complaints and grievances.
Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Unit Secretary
Pafford
08.2021 - 05.2022
Managed incoming calls and directed to appropriate department.
Maintained patient confidentiality in line with HIPAA regulations.
Organized paperwork such as charts and reports for office and patient needs.
Transcribed doctors' medication orders, lab test requests, and care plans.
Owner/Operator
Mad Plants
03.2019 - 08.2021
Managed day-to-day business operations.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Assessed income and expenses and adapted plans to improve profit levels.
Unit Secretary
Goshen Hospital
01.2017 - 06.2021
Managed incoming calls and directed to appropriate department.
Maintained patient confidentiality in line with HIPAA regulations.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Organized paperwork such as charts and reports for office and patient needs.