Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison WIlson

Christiansted

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Logistics Assistant

Pafford
08.2021 - 06.2023
  • Answered phone calls and responded to customer emails.
  • Assisted in resolving customer complaints and grievances.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.

Unit Secretary

Pafford
08.2021 - 05.2022
  • Managed incoming calls and directed to appropriate department.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Transcribed doctors' medication orders, lab test requests, and care plans.

Owner/Operator

Mad Plants
03.2019 - 08.2021
  • Managed day-to-day business operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Assessed income and expenses and adapted plans to improve profit levels.

Unit Secretary

Goshen Hospital
01.2017 - 06.2021
  • Managed incoming calls and directed to appropriate department.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Organized paperwork such as charts and reports for office and patient needs.

Education

High School Diploma -

Northridge High School
Middlebury, IN
2011

Skills

  • Customer Experience
  • Multi-Line Phone Systems
  • Records Management Abilities
  • Critical Thinking
  • Retail Sales Customer Service

Timeline

Logistics Assistant

Pafford
08.2021 - 06.2023

Unit Secretary

Pafford
08.2021 - 05.2022

Owner/Operator

Mad Plants
03.2019 - 08.2021

Unit Secretary

Goshen Hospital
01.2017 - 06.2021

High School Diploma -

Northridge High School
Madison WIlson