Madison WIlson
Christiansted
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Logistics Assistant
Pafford
08.2021 - 06.2023
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Unit Secretary
Pafford
08.2021 - 05.2022
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed doctors' medication orders, lab test requests, and care plans.
Owner/Operator
Mad Plants
03.2019 - 08.2021
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
Unit Secretary
Goshen Hospital
01.2017 - 06.2021
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
Education
High School Diploma -
Northridge High School
Middlebury, IN2011
Skills
- Customer Experience
- Multi-Line Phone Systems
- Records Management Abilities
- Critical Thinking
- Retail Sales Customer Service
Timeline
Logistics Assistant
Pafford
08.2021 - 06.2023
Unit Secretary
Pafford
08.2021 - 05.2022
Owner/Operator
Mad Plants
03.2019 - 08.2021
Unit Secretary
Goshen Hospital
01.2017 - 06.2021
High School Diploma -
Northridge High School
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