Mark Alarcon
Fresno,CA
Summary
Successful and seasoned Making the Sale with expertise in providing wide range of high-quality insurance solutions. Possesses deep knowledge of insurance industry with extensive experience assessing customer risk and providing tailored solutions to meet needs. Adept at building trust with clients, providing guidance and financial advice, and delivering outstanding service.
Overview
24
24
years of professional experience
Work History
Insurance Agent
Insurance Group
05.2000 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Developed and implemented marketing strategies to boost sales and increase customer base.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Conducted annual reviews of existing policies to update information.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Analyzed risk factors to recommend appropriate coverage levels.
- Evaluated competitors' products and services to gain competitive advantage.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
Education
Bachelor of Arts - Sales And Management And Development
Fresno Pacific University
Fresno, CASkills
- Lead Development
- Client Relations
- Customer Service
- Customer Follow-Up
- Leads Prospecting
- Client Retention
- Marketing Strategies
- Legal Codes
- New Client Acquisition
- Knowledgeable in Making The Sale
Section name
Placed 1st Place! 4 times!
Timeline
Insurance Agent
Insurance Group
05.2000 - Current
Bachelor of Arts - Sales And Management And Development
Fresno Pacific University
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