Maudlyn Mack
Christiansted
Summary
Courteous, detailed oriented, highly enthusiastic and resourceful individual with Customer Service, and 8 years of experience in administrative support. Proficient in MS office suite and experienced in providing discrete and confidential administrative support to executives. Effectively interacts with all levels of management and clients. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Assists with the preparation, maintaining, and logging of work schedule for department personnel, to include hours' work, sick leave, vacation, holidays, and overtime into the departments payroll system
St. Croix, Virgin Islands Police Department
04.2022 - Current
- Processes, maintains, and updates department and interagency records in the Investigation Bureau's Case Management System, Records Management System, Enterprise Resource Planning, and IAPRO system; Assists, prepares, and processes various correspondence and forms required of assigned department (i.e., personnel forms, invoices, work orders, purchase orders, requisitions, etc.) Responds to inquiries, concerns, and complaints from the general public; provides resolution or directs to the appropriate department/entity Assists in the preparations of monthly and annual reports Provides services to visitors who approach the reception counter to request police assistance, discuss crimes and other police-related matters, or obtain information Required to maintain strict confidentiality on any information that is classified as protected, private data or is a topic of concern regarding employee or public Police Department matters that would prohibit the Police Department from performing public functions in an efficient, respectful manner.
Program Manager
Island Therapy Solutions CCP Program
09.2020 - Current
- Successfully completed the online CCP Management Training Course which provides managers with an overview of key concepts and suggestions for program planning Organizing programs such as presentation and outreach with government and private agencies in accordance with the mission and goals of the organization Managing a team with a diverse array of talents and responsibilities and ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance Conduct employee 30, 60, and 90days reviews Meeting with FEMA and SAMSHA weekly to bi-weekly to discuss updates on the program to make communication easy and transparent regarding project issues and decisions on services Producing accurate and timely reporting of program status throughout its life cycle and working on strategy with the marketing team Review and submit federal documents onto the (ODCES) Online Data Collection and Evaluation System portal.
Receptionist/Billing Assistant
Island Therapy Solutions
05.2018 - 08.2020
- Schedule and confirm patients’ appointments in appropriate software Verify patient information by interviewing patient; recording medical history; confirming purpose of visit Develop and maintain a comprehensive filing system and computer database to maintain all documents relative to patient information Receive and process client payments Corresponds with insurance companies to verify coverage and claim status.
Occupancy Specialist
Virgin Islands Housing Authority
02.2013 - 04.2018
- Processed applications, performs recertifications for current residents Processed new apartment move-ins/outs, transfers Conducted peer to peer review of files to determine if applicants are income and program eligible and to ensure compliance and proper reporting Made initial computation of rent and monthly payments according to the authority's policies Maintained occupancy levels set forth by the organization; keeps track of the applicants' waiting list Upheld all Fair Housing principles Utilized the Employee Income Verification system to ensure applicants followed income limits established by HUD Answered phone calls; responded to email inquiries and updated filing system as needed Typed and designed general correspondences and memos Performed various clerical duties to include reviewing documents for clarity and accuracy Maintained confidential documents Positively interacted with clients and prospective residents and made referrals based on inquiries Earned HUD Certified Occupancy Specialist Certification by National Center for Housing Management Conducted routine property checks to ensure conditions are safe and clients are adhering to policies and procedures Prepared Incident Reports, entered data into HMIS daily, prepared daily logs and other reports Promoted unoccupied units through various media and advertising techniques Prepared and executed leases in accordance with VIHA's Public Housing standards and HUD regulations.
Direct Care Staff
VIPIR
11.2009 - 08.2014
- Provided direct care to participants living in group home setting Provided support with new client check-in Attended to client needs, answer questions, resolve problems and escalate to supervisor when necessary Administered medications, advocating for individuals' within various community settings and providing opportunities to optimize their independence, rehabilitation and recovery Developed a professional and supportive relationship with participant's family Monitored patient flow to ensure they were cared for in the most efficient manner Also arranged transportation needs, provided directions, located wheelchairs, etc.
Service Representative
First Bank of the Virgin Islands
07.2006 - 01.2008
- Accepted retail and or commercial deposits Accepted personal saving deposits, processed withdrawals, and verified signatures Processed all loan payments Verified and balanced assigned cash drawer and maintained adequate cash limits at end of business day per bank policy Assisted in reconciling errors and or discrepancies Provided additional customer care relations by cross selling bank products including cashiers' checks, money orders and travelers' checks Promoted and maintained positive relations with all contacts, customers and potential customers.
Education
Diploma GED -
Adult Continuing Education
St. Croix, USVI01.1998
Antigua Computer Solutions -
Antigua
Antigua, WI01.1997
Skills
- Office Management
- Administrative/Secretarial Support
- Customer Relations
- Record Management
- HMS Encompass
- Spreadsheet/Reports
- MS Word
- MS PowerPoint
- Certified Occupancy Specialist (NCHM Certified)
- Multitasking
- Recordkeeping
- Attention to Detail
- Excellent Communication
- Relationship Building
- Time Management
- Dependable and Responsible
- Multitasking Abilities
- Flexible and Adaptable
- Problem-Solving
- Customer Service
- Friendly, Positive Attitude
- Teamwork and Collaboration
References
Available upon request
Timeline
Assists with the preparation, maintaining, and logging of work schedule for department personnel, to include hours' work, sick leave, vacation, holidays, and overtime into the departments payroll system
St. Croix, Virgin Islands Police Department
04.2022 - Current
Program Manager
Island Therapy Solutions CCP Program
09.2020 - Current
Receptionist/Billing Assistant
Island Therapy Solutions
05.2018 - 08.2020
Occupancy Specialist
Virgin Islands Housing Authority
02.2013 - 04.2018
Direct Care Staff
VIPIR
11.2009 - 08.2014
Service Representative
First Bank of the Virgin Islands
07.2006 - 01.2008
Diploma GED -
Adult Continuing Education
Antigua Computer Solutions -
Antigua
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