Courteous, detailed oriented, highly enthusiastic and resourceful individual with Customer Service, and 8 years of experience in administrative support. Proficient in MS office suite and experienced in providing discrete and confidential administrative support to executives. Effectively interacts with all levels of management and clients. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Assists with the preparation, maintaining, and logging of work schedule for department personnel, to include hours' work, sick leave, vacation, holidays, and overtime into the departments payroll system
St. Croix, Virgin Islands Police Department
St. Croix, US Virgin Islands
04.2022 - Current
Processes, maintains, and updates department and interagency records in the Investigation Bureau's Case Management System, Records Management System, Enterprise Resource Planning, and IAPRO system; Assists, prepares, and processes various correspondence and forms required of assigned department (i.e., personnel forms, invoices, work orders, purchase orders, requisitions, etc.) Responds to inquiries, concerns, and complaints from the general public; provides resolution or directs to the appropriate department/entity Assists in the preparations of monthly and annual reports Provides services to visitors who approach the reception counter to request police assistance, discuss crimes and other police-related matters, or obtain information Required to maintain strict confidentiality on any information that is classified as protected, private data or is a topic of concern regarding employee or public Police Department matters that would prohibit the Police Department from performing public functions in an efficient, respectful manner.
Program Manager
Island Therapy Solutions CCP Program
St. Croix, US Virgin Islands
09.2020 - Current
Successfully completed the online CCP Management Training Course which provides managers with an overview of key concepts and suggestions for program planning Organizing programs such as presentation and outreach with government and private agencies in accordance with the mission and goals of the organization Managing a team with a diverse array of talents and responsibilities and ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance Conduct employee 30, 60, and 90days reviews Meeting with FEMA and SAMSHA weekly to bi-weekly to discuss updates on the program to make communication easy and transparent regarding project issues and decisions on services Producing accurate and timely reporting of program status throughout its life cycle and working on strategy with the marketing team Review and submit federal documents onto the (ODCES) Online Data Collection and Evaluation System portal.
Receptionist/Billing Assistant
Island Therapy Solutions
St. Croix, US Virgin Islands
05.2018 - 08.2020
Schedule and confirm patients’ appointments in appropriate software Verify patient information by interviewing patient; recording medical history; confirming purpose of visit Develop and maintain a comprehensive filing system and computer database to maintain all documents relative to patient information Receive and process client payments Corresponds with insurance companies to verify coverage and claim status.
Occupancy Specialist
Virgin Islands Housing Authority
St. Croix, US Virgin Islands
02.2013 - 04.2018
Processed applications, performs recertifications for current residents Processed new apartment move-ins/outs, transfers Conducted peer to peer review of files to determine if applicants are income and program eligible and to ensure compliance and proper reporting Made initial computation of rent and monthly payments according to the authority's policies Maintained occupancy levels set forth by the organization; keeps track of the applicants' waiting list Upheld all Fair Housing principles Utilized the Employee Income Verification system to ensure applicants followed income limits established by HUD Answered phone calls; responded to email inquiries and updated filing system as needed Typed and designed general correspondences and memos Performed various clerical duties to include reviewing documents for clarity and accuracy Maintained confidential documents Positively interacted with clients and prospective residents and made referrals based on inquiries Earned HUD Certified Occupancy Specialist Certification by National Center for Housing Management Conducted routine property checks to ensure conditions are safe and clients are adhering to policies and procedures Prepared Incident Reports, entered data into HMIS daily, prepared daily logs and other reports Promoted unoccupied units through various media and advertising techniques Prepared and executed leases in accordance with VIHA's Public Housing standards and HUD regulations.
Direct Care Staff
VIPIR
St. Croix, US Virgin Islands
11.2009 - 08.2014
Provided direct care to participants living in group home setting Provided support with new client check-in Attended to client needs, answer questions, resolve problems and escalate to supervisor when necessary Administered medications, advocating for individuals' within various community settings and providing opportunities to optimize their independence, rehabilitation and recovery Developed a professional and supportive relationship with participant's family Monitored patient flow to ensure they were cared for in the most efficient manner Also arranged transportation needs, provided directions, located wheelchairs, etc.
Service Representative
First Bank of the Virgin Islands
St. Croix, US Virgin Islands
07.2006 - 01.2008
Accepted retail and or commercial deposits Accepted personal saving deposits, processed withdrawals, and verified signatures Processed all loan payments Verified and balanced assigned cash drawer and maintained adequate cash limits at end of business day per bank policy Assisted in reconciling errors and or discrepancies Provided additional customer care relations by cross selling bank products including cashiers' checks, money orders and travelers' checks Promoted and maintained positive relations with all contacts, customers and potential customers.
Education
Diploma GED -
Adult Continuing Education
St. Croix, USVI
01.1998
Antigua Computer Solutions -
Antigua
Antigua, WI
01.1997
Skills
Office Management
Administrative/Secretarial Support
Customer Relations
Record Management
HMS Encompass
Spreadsheet/Reports
MS Word
MS PowerPoint
Certified Occupancy Specialist (NCHM Certified)
Multitasking
Recordkeeping
Attention to Detail
Excellent Communication
Relationship Building
Time Management
Dependable and Responsible
Multitasking Abilities
Flexible and Adaptable
Problem-Solving
Customer Service
Friendly, Positive Attitude
Teamwork and Collaboration
References
Available upon request
Timeline
Assists with the preparation, maintaining, and logging of work schedule for department personnel, to include hours' work, sick leave, vacation, holidays, and overtime into the departments payroll system
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC
<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited
<ul><li>Assisted in the end-to-end recruitment process, including screening resumes, scheduling interviews, and coordinating with candidates</li><li>Managed employee records by updating personal information, maintaining attendance, and ensuring the accuracy of data</li><li>Assisted in the preparation of HR-related documents, such as offer letters, employment contracts, and termination notices</li><li>Helped with payroll processing by collecting and verifying employee attendance, leave records, and other relevant data</li><li>Coordinated with the training department to organize training sessions for employees</li></ul> at Kerala Minerals & Metals Limted<ul><li>Assisted in the end-to-end recruitment process, including screening resumes, scheduling interviews, and coordinating with candidates</li><li>Managed employee records by updating personal information, maintaining attendance, and ensuring the accuracy of data</li><li>Assisted in the preparation of HR-related documents, such as offer letters, employment contracts, and termination notices</li><li>Helped with payroll processing by collecting and verifying employee attendance, leave records, and other relevant data</li><li>Coordinated with the training department to organize training sessions for employees</li></ul> at Kerala Minerals & Metals Limted
<ul>
<li>Currently working with Himalaya Wellness Company as a commercial officer NMT.</li>
<li>Handling the order processing of modern trade, CNC business in South.</li>
<li>Coordinate with ASM, KAM, and ZLC for proper rate, GST, and scheme updating of material in the system, and update the new EAN/SKU in the buyer master.</li>
<li>Coordinating with buyers for various amendments in the PO through mail, portal, and telephone.</li>
<li>Maintaining and updating the various master files for smooth and error-free work.</li>
<li>Guide and train the subordinates for proper workflow.</li>
<li>Update various chain masters, and provide them to the customer for updates in their system to avoid mismatches in POs.</li>
<li>Coordinated with vendors to ensure timely delivery of products.</li>
<li>Supported sales teams with product information and training resources.</li>
<li>Coordinated activities across different departments to meet deadlines efficiently.</li>
<li>Generate and analyze reports as per the KAM's requirements.</li>
<li>Analyzing the Fill Report to minimize the mistakes and plan for the same.</li>
<li>Analyze the SRN report to understand issues, and take corrective actions to minimize the sales loss. Also, provide the remarks to senior management for further SRN approvals.</li>
<li>Coordinating with depots for physical stock status, smooth flow of order processing as per the dispatch schedules, and resolving the queries regarding the same.</li>
<li>Resolving the queries of the sales team related to the order processing.</li>
<li><br></li>
<li>Resolved any disputes between customers and suppliers in an efficient manner.</li>
<li>Analyzed data to identify areas where cost savings could be made within the supply chain process.</li>
<li>Maintained positive working relationship with fellow staff and management.</li>
<li>Identified needs of customers promptly and efficiently.</li>
</ul> at HIMALAYA WELLNESS COMPANY<ul>
<li>Currently working with Himalaya Wellness Company as a commercial officer NMT.</li>
<li>Handling the order processing of modern trade, CNC business in South.</li>
<li>Coordinate with ASM, KAM, and ZLC for proper rate, GST, and scheme updating of material in the system, and update the new EAN/SKU in the buyer master.</li>
<li>Coordinating with buyers for various amendments in the PO through mail, portal, and telephone.</li>
<li>Maintaining and updating the various master files for smooth and error-free work.</li>
<li>Guide and train the subordinates for proper workflow.</li>
<li>Update various chain masters, and provide them to the customer for updates in their system to avoid mismatches in POs.</li>
<li>Coordinated with vendors to ensure timely delivery of products.</li>
<li>Supported sales teams with product information and training resources.</li>
<li>Coordinated activities across different departments to meet deadlines efficiently.</li>
<li>Generate and analyze reports as per the KAM's requirements.</li>
<li>Analyzing the Fill Report to minimize the mistakes and plan for the same.</li>
<li>Analyze the SRN report to understand issues, and take corrective actions to minimize the sales loss. Also, provide the remarks to senior management for further SRN approvals.</li>
<li>Coordinating with depots for physical stock status, smooth flow of order processing as per the dispatch schedules, and resolving the queries regarding the same.</li>
<li>Resolving the queries of the sales team related to the order processing.</li>
<li><br></li>
<li>Resolved any disputes between customers and suppliers in an efficient manner.</li>
<li>Analyzed data to identify areas where cost savings could be made within the supply chain process.</li>
<li>Maintained positive working relationship with fellow staff and management.</li>
<li>Identified needs of customers promptly and efficiently.</li>
</ul> at HIMALAYA WELLNESS COMPANY